Gaming Supervisor

Waymark Hotels; Bowen; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Grand View Hotel in Bowen, QLD is seeking a dynamic Gaming Supervisor to lead gaming operations, promotions, and guest loyalty initiatives on a thriving floor. You will oversee staff, ensure regulatory compliance, and deliver high-quality service across gaming and bar outlets.

Applicants should have leadership experience in gaming or hospitality, Queensland RSA/RSG/CLO credentials (or ability to obtain), and strong communication skills.

Qualifications

• Current QLD RSA, RSG & CLO (or ability to obtain).
• Experience in gaming or hospitality management.
• Strong communication and problem-solving skills.
• Solid understanding of gaming regulations and financial management in a licensed venue.

Responsibilities

• Provide exceptional bar and gaming service to patrons.
• supervise a busy gaming environment to ensure a smooth gaming floor.
• Address inquiries and resolve issues to create a memorable guest experience.
• Deliver excellence in gaming promotions and interactive activities.
• Drive membership loyalty and signup initiatives.
• Handle cash, EFTPOS, and gaming transactions accurately.
• Ensure compliance with legal standards and maintain a safe, fair environment.

Skills

Leadership

Communication

Problem-solving

Cash handling

Regulatory compliance

Education

RSA/CLO certification (Queensland)

Tools

MAX Gaming system

Job description

Ready to take your career to the next level? The Grand View Hotel is seeking a dynamic and experienced Gaming Supervisor to join our thriving, multi-outlet venue. This role involves delivering high-quality service and overseeing gaming operations, promotions as well as member loyalty.

What You'll Do:

• Provide exceptional bar and gaming service to patrons.
• Take charge of a busy gaming environment, supervising operations to ensure a smooth and efficient gaming floor.
• Create and maintain relationships with our fantastic guests.Act as the primary point of contact for addressing inquiries, resolving issues, and ensuring they have a memorable time in our gaming area.
• Deliver excellence in gaming interactive activities and gaming promotions
• Drive membership loyalty and signup initiatives
• Handle cash, EFTPOS, and gaming transactions accurately.
• Ensure all gaming activities meet legal and regulatory standards, maintaining a safe, fair, and secure environment for both staff and guests.
• Liaise with Waymark's Group Gaming Manager with relation to gaming tech and general operations

What We're Looking For:

• A proven leader with experience in gaming or hospitality management.
• Current QLD RSA, RSG & CLO (or ability to obtain).
• Strong communication and problem-solving skills, with the ability to handle challenges with professionalism.
• A solid understanding of gaming regulations and financial management in a licensed venue.
• Ability to reconcile and count cash
• A working knowledge of the MAX Gaming system would be beneficial

Location:

The Grand View Hotel is located in Bowen, a charming coastal town in the Whitsunday region of Queensland, Australia. Known as the "Mango Capital of Australia," Bowen is famous for its beautiful beaches, stunning views, and rich agricultural heritage. Bowen offers a unique blend of laid-back coastal living and vibrant local culture, making it a popular destination for both tourists and locals.

About Grand View Hotel, Bowen:

The Grand View Hotel is one of Bowen's most iconic establishments, offering a combination of historic charm and modern amenities. With its prime location and exceptional service, the hotel has become a central hub for socializing, dining, and entertainment in Bowen.