Gaming QA Technician – Onsite & OAT Specialist

Aristocrat; Ryde; On-site; AUD 70,000 - 90,000; Full time

Job summary

Aristocrat is seeking a CXS QA Technician to ensure seamless performance of our gaming software and hardware. You’ll join the Database & QA Team and provide on-site support at customer venues, assist with deployments, and triage issues with internal resolver groups.

You will build and install software on gaming machines and servers, configure workstations, and work with Salesforce, VMware, Linux and Windows in a fast-paced setting.

Qualifications

• 2+ years of experience in a technical support role.
• Knowledge in both software and hardware is advantageous.
• Ability to build and configure OS workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Project management experience is a plus.
• Strong problem-solving and organizational skills, with the ability to work unsupervised.
• Excellent written and verbal communication skills.
• Basic computer skills, with VMware, Linux, and Windows experience advantageous.

Responsibilities

• Offer complete technical help for Aristocrat Gaming software and hardware.
• Engage in hardware and software deployment, configuration, and enablement for upcoming projects.
• Conduct on-site work at customer venues to ensure successful implementation.
• Liaise with internal resolver groups and collaborators to prioritize and bring up issues as needed.
• Deliver in-depth technical knowledge for Operational Acceptance Testing (OAT) of products.
• Develop and conduct technical training programs for the team.
• Support BETA trials during take-to-market phase.

Job description

Aristocrat is seeking a CXS QA Technician to ensure seamless performance of our gaming software and hardware. You’ll join the Database & QA Team and provide on-site support at customer venues, assist with deployments, and triage issues with internal resolver groups.

You will build and install software on gaming machines and servers, configure workstations, and work with Salesforce, VMware, Linux and Windows in a fast-paced setting.