CXS QA Technician

Aristocrat; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Aristocrat is seeking a CXS QA Technician to ensure seamless performance of software and hardware. You’ll contribute to our lively Database & QA Team and play a key role in bringing gaming technology to life.

The role involves on-site customer work, training, and collaboration with multiple internal teams to resolve issues and enable successful project deployments. The ideal candidate has 2+ years in a technical support role, strong communication skills, and experience with VMware, Linux,

Qualifications

• 2+ years of experience in a similar technical support role.
• Knowledge in both software and hardware is advantageous.
• Proven ability to build and configure operating system workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Strong problem solving and organisational skills, able to work unsupervised.

Responsibilities

• Offer complete technical help for Aristocrat Gaming software and hardware.
• Deploy, configure, and enable hardware and software for upcoming projects.
• Conduct on-site work at customer venues to ensure successful implementation.
• Liaise with internal resolver groups to prioritise and escalate issues.
• Deliver in-depth technical product knowledge for OAT of new/current products.
• Develop and conduct technical training programs for the team.
• Support BETA trials during take-to-market phases.
• Provide pre and post-installation support for Venue Management Systems and web products.
• Build and install software on gaming machines, workstations and servers.
• Manage client calls via Salesforce Call Management System and update tickets.
• Ensure timely customer visits while maintaining a professional image.
• Collaborate with Systems and Service Technicians to meet client needs.
• Adapt to a dynamic environment and contribute to CXS strategy.
• Maintain and support the internal OAT environment and AGE/AHG demos.

Skills

Customer service

Technical support

Problem solving

Communication

Und supervised work

Tools

Salesforce

VMware

Linux

Windows

Job description

At Aristocrat, we focus on creating outstanding gaming content and technology. As a CXS QA Technician, you will be essential in assuring the seamless performance of our software and hardware. This role provides a valuable chance to be part of our lively, fast-paced Database & QA Team. Your contributions will directly aid our mission to bring happiness to life through play. If you are motivated, thorough, and passionate about gaming technology, this position is well suited for you!

What You'll Do

• Offer complete technical help for the Aristocrat Gaming software and hardware range.
• Engage in hardware and software deployment, configuration, and enablement for upcoming projects.
• Conduct on-site work at customer venues to ensure successful implementation.
• Liaise with internal resolver groups and collaborators to prioritize and bring up issues as needed.
• Deliver in-depth technical product knowledge for Operational Acceptance Testing (OAT) of new and current products.
• Develop and conduct technical training programs to equip the team with necessary skills and knowledge.
• Support BETA trials by providing technical expertise during the take-to-market phase.
• Offer pre and post-installation support for Aristocrat’s Venue Management Systems, Applications, and Web-based products.
• Build and install software on gaming machines, workstations, and servers.
• Manage client calls through our Call Management System (Salesforce) and update call tickets accordingly.
• Ensure timely and impactful customer visits while maintaining a professional image.
• Collaborate with internal resources, including Systems and Service Technicians, to meet client requirements.
• Adjust to a dynamic, constantly evolving environment and contribute to the overall CXS strategy.
• Maintain and support the internal OAT environment along with providing support to demonstrate AGE/AHG.

What We're Looking For

• Outstanding customer service skills and a passion for helping people.
• 2+ years of experience in a similar technical support role.
• Having knowledge in both software and hardware is advantageous.
• Proven ability to build and configure operating system workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Project management experience is a plus.
• Strong problem-solving and organizational skills, with the ability to work unsupervised.
• Excellent written and verbal communication skills.
• Basic computer skills, with experience in VMware, Linux, and Windows software being advantageous.

Join us at Aristocrat and be part of a team where your technical expertise will help build the future of gaming technology!

Esta descripción del puesto puede haber sido revisada y optimizada mediante herramientas de inteligencia artificial con el fin de mejorar su claridad, coherencia e inclusión. En cualquier caso, todo el contenido final, los requisitos del puesto y las decisiones de contratación están sujetos a la revisión y aprobación de Aristocrat.

Filosofía de compensación

Ofrecemos un paquete integral de remuneración y beneficios diseñado para seguir siendo competitivo en el mercado, apoyar tu bienestar y reconocer tu contribución a nuestro éxito. Nuestro enfoque se basa en una filosofía de remuneración por desempeño, recompensando el impacto individual. Tu paquete de compensación específico se determinará en función de factores como tus habilidades, experiencia, cualificaciones y ubicación.

Dependiendo de tu puesto y ubicación, podrás optar a bonificaciones e incentivos anuales, beneficios de salud y bienestar, tiempo libre remunerado, planes de jubilación, cobertura de seguros y otros beneficios locales o establecidos por la legislación aplicable.

Los detalles específicos sobre la compensación y los beneficios para este puesto se tratarán durante el proceso de selección.