CXS QA Technician

Aristocrat Leisure; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Aristocrat Leisure is seeking a CXS QA Technician to ensure seamless performance of our software and hardware across venues. You will support deployment, configuration, and customer-facing tasks within a dynamic QA team.

Join a lively, collaborative group where your technical expertise and customer-focused approach help deliver reliable gaming solutions while supporting pre/post-install activities and training programs.

Qualifications

• 2+ years in a similar technical support role.
• Strong customer service orientation and communication skills.
• Experience configuring OS workstations and servers.

Responsibilities

• Offer complete technical help for Aristocrat Gaming software and hardware.
• Deploy, configure, and enable hardware/software for projects.
• Conduct on-site work at customer venues for implementation.
• Liaise with internal resolver groups to prioritise issues.
• Deliver technical product knowledge for OAT testing.

Skills

Customer service

Technical support

OS configuration

Salesforce

VMware

Linux/Windows

Tools

Salesforce

VMware

Linux

Windows

Job description

At Aristocrat, we focus on creating outstanding gaming content and technology. As a CXS QA Technician, you will be essential in assuring the seamless performance of our software and hardware. This role provides a valuable chance to be part of our lively, fast-paced Database & QA Team. Your contributions will directly aid our mission to bring happiness to life through play. If you are motivated, thorough, and passionate about gaming technology, this position is well suited for you!

What You'll Do

• Offer complete technical help for the Aristocrat Gaming software and hardware range.
• Engage in hardware and software deployment, configuration, and enablement for upcoming projects.
• Conduct on-site work at customer venues to ensure successful implementation.
• Liaise with internal resolver groups and collaborators to prioritize and bring up issues as needed.
• Deliver in-depth technical product knowledge for Operational Acceptance Testing (OAT) of new and current products.
• Develop and conduct technical training programs to equip the team with necessary skills and knowledge.
• Support BETA trials by providing technical expertise during the take-to-market phase.
• Offer pre and post-installation support for Aristocrat’s Venue Management Systems, Applications, and Web-based products.
• Build and install software on gaming machines, workstations, and servers.
• Manage client calls through our Call Management System (Salesforce) and update call tickets accordingly.
• Ensure timely and impactful customer visits while maintaining a professional image.
• Collaborate with internal resources, including Systems and Service Technicians, to meet client requirements.
• Adjust to a dynamic, constantly evolving environment and contribute to the overall CXS strategy.
• Maintain and support the internal OAT environment along with providing support to demonstrate AGE/AHG.

What We're Looking For

• Outstanding customer service skills and a passion for helping people.
• 2+ years of experience in a similar technical support role.
• Having knowledge in both software and hardware is advantageous.
• Proven ability to build and configure operating system workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Project management experience is a plus.
• Strong problem-solving and organizational skills, with the ability to work unsupervised.
• Excellent written and verbal communication skills.
• Basic computer skills, with experience in VMware, Linux, and Windows software being advantageous.

Join us at Aristocrat and be part of a team where your technical expertise will help build the future of gaming technology!

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

• Locations: North Ryde, New South Wales, Australia
• Locations: Greystanes, New South Wales, Australia
• Locations: North Ryde, New South Wales, Australia

Home to our global headquarters, with deep gaming expertise and a strong focus on innovation and leadership.

Joining Aristocrat

Your path to joining our team

We aim to make every stage of our hiring journey straightforward and engaging, helping you understand the role, the team and the impact you can make as you build a career with Aristocrat.