CXS QA Technician — Gaming Software & Hardware

Aristocrat; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Aristocrat is seeking a CXS QA Technician to ensure seamless performance of software and hardware. You’ll contribute to our lively Database & QA Team and play a key role in bringing gaming technology to life.

The role involves on-site customer work, training, and collaboration with multiple internal teams to resolve issues and enable successful project deployments. The ideal candidate has 2+ years in a technical support role, strong communication skills, and experience with VMware, Linux,

Qualifications

• 2+ years of experience in a similar technical support role.
• Knowledge in both software and hardware is advantageous.
• Proven ability to build and configure operating system workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Strong problem solving and organisational skills, able to work unsupervised.

Responsibilities

• Offer complete technical help for Aristocrat Gaming software and hardware.
• Deploy, configure, and enable hardware and software for upcoming projects.
• Conduct on-site work at customer venues to ensure successful implementation.
• Liaise with internal resolver groups to prioritise and escalate issues.
• Deliver in-depth technical product knowledge for OAT of new/current products.
• Develop and conduct technical training programs for the team.
• Support BETA trials during take-to-market phases.
• Provide pre and post-installation support for Venue Management Systems and web products.
• Build and install software on gaming machines, workstations and servers.
• Manage client calls via Salesforce Call Management System and update tickets.
• Ensure timely customer visits while maintaining a professional image.
• Collaborate with Systems and Service Technicians to meet client needs.
• Adapt to a dynamic environment and contribute to CXS strategy.
• Maintain and support the internal OAT environment and AGE/AHG demos.

Skills

Customer service

Technical support

Problem solving

Communication

Und supervised work

Tools

Salesforce

VMware

Linux

Windows

Job description

Aristocrat is seeking a CXS QA Technician to ensure seamless performance of software and hardware. You’ll contribute to our lively Database & QA Team and play a key role in bringing gaming technology to life.

The role involves on-site customer work, training, and collaboration with multiple internal teams to resolve issues and enable successful project deployments. The ideal candidate has 2+ years in a technical support role, strong communication skills, and experience with VMware, Linux,