Gaming Operations Lead — Develop & Support 18 Venues

Duxton Group; South Australia; A distancia; AUD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Duxton Pubs, supporting 18 gaming venues across metropolitan and regional South Australia, is looking for an experienced Gaming Operations professional to provide venue-level support remotely. This full-time role involves hands-on leadership on the floor and regular travel across our venues.

You will work with Venue Managers and Gaming Managers to drive consistent gaming standards, coach teams, ensure responsible gambling and compliance, deliver excellent customer service and help venues lift

Formación

• Experience in a gaming leadership, supervisory or senior gaming role.
• Strong commitment to responsible gambling and compliance.
• Excellent customer service and communication skills.

Responsabilidades

• Gaming compliance: Support teams to maintain strong compliance practices and records.
• Customer service: Coach teams to deliver welcoming, professional service.
• Gaming performance: Review results with venue leaders to identify improvements.
• Training and development: Provide coaching and training to gaming team members.
• Operational support: Help teams resolve challenges and share best practices across venues.
• Team development: Build knowledge, confidence, accountability and a positive service culture.

Conocimientos

Gaming leadership

Customer service excellence

Compliance knowledge

Coaching and development

Descripción del empleo

Duxton Pubs, supporting 18 gaming venues across metropolitan and regional South Australia, is looking for an experienced Gaming Operations professional to provide venue-level support remotely. This full-time role involves hands-on leadership on the floor and regular travel across our venues.

You will work with Venue Managers and Gaming Managers to drive consistent gaming standards, coach teams, ensure responsible gambling and compliance, deliver excellent customer service and help venues lift