Gaming Operations Lead: Ownership & Growth
Whitsunday Regional Council
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Benefits offered by this job
Job summary
Australian Venue Co. is seeking a Gaming Manager in Queensland to own the gaming operations within a busy venue.
You will lead the gaming room, drive revenue, monitor KPIs, and ensure excellent customer experiences while upholding strict compliance with responsible gambling standards. You will recruit and develop the gaming team, collaborate with the Venue Manager and leadership group, and manage audits and cash controls.
Qualifications
- Proven experience leading gaming operations and driving KPI results.
- Strong knowledge of Queensland gaming compliance and responsible gambling requirements.
- Current RSA/RSG certificates and gaming licences or willingness to obtain them.
Responsibilities
- Lead daily gaming operations and maintain strong floor presence.
- Drive gaming revenue and achieve KPIs.
- Review results and identify performance improvement opportunities.
- Support gaming promotions and customer engagement initiatives.
- Ensure compliance with Queensland gaming legislation and responsible gambling.
- Maintain harm-minimisation and self-exclusion procedures.
- Manage audits, cash controls and reporting.
- Recruit, train, coach and develop gaming team members.
- Collaborate with Venue Manager and leadership team.
- Deliver welcoming and responsible experiences for every guest.
Skills
Education
Job description
Australian Venue Co. is seeking a Gaming Manager in Queensland to own the gaming operations within a busy venue.
You will lead the gaming room, drive revenue, monitor KPIs, and ensure excellent customer experiences while upholding strict compliance with responsible gambling standards. You will recruit and develop the gaming team, collaborate with the Venue Manager and leadership group, and manage audits and cash controls.
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