Gaming Manager | Airlie Beach

Whitsunday Regional Council; Cannonvale; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Superannuation

Venue discounts

Career progression

Leadership ownership

Job summary

Australian Venue Co. is seeking a Gaming Manager in Queensland to own the gaming operations within a busy venue.

You will lead the gaming room, drive revenue, monitor KPIs, and ensure excellent customer experiences while upholding strict compliance with responsible gambling standards. You will recruit and develop the gaming team, collaborate with the Venue Manager and leadership group, and manage audits and cash controls.

Qualifications

• Proven experience leading gaming operations and driving KPI results.
• Strong knowledge of Queensland gaming compliance and responsible gambling requirements.
• Current RSA/RSG certificates and gaming licences or willingness to obtain them.

Responsibilities

• Lead daily gaming operations and maintain strong floor presence.
• Drive gaming revenue and achieve KPIs.
• Review results and identify performance improvement opportunities.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage audits, cash controls and reporting.
• Recruit, train, coach and develop gaming team members.
• Collaborate with Venue Manager and leadership team.
• Deliver welcoming and responsible experiences for every guest.

Skills

Gaming management

KPI analysis

Leadership

Compliance knowledge

Customer service

Education

RSA certificate

RSG certificate

RMLV approval

Approved Manager

Gaming Nominee licence

Job description

Job Description

As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards., As Gaming Manager, you'll be responsible for the day-to-day operation and performance of the gaming room at your venue.

Your responsibilities will include:

• Leading daily gaming operations and maintaining a strong floor presence
• Driving gaming revenue, performance and agreed KPIs
• Reviewing results and identifying opportunities to improve performance
• Supporting gaming promotions and customer engagement initiatives
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements
• Maintaining harm-minimisation and self-exclusion procedures
• Managing operational audits, cash controls and reporting
• Recruiting, training, coaching and developing gaming team members
• Working closely with the Venue Manager and broader leadership team
• Delivering a welcoming and responsible experience for every guest

About the Employer

Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.

About the Candidate

You'll ideally bring:

• Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member
• Strong commercial understanding of gaming performance and KPIs
• Sound knowledge of Queensland gaming compliance and responsible gambling requirements
• Proven ability to lead, coach and develop a team
• Strong communication, organisation and customer-service skills
• A hands‑on leadership style
• Flexibility to work peak trading periods, including evenings and weekends
• Current Queensland RSA and RSG certificates
• Current RMLV and Approved Manager approval, or willingness to obtain them
• A current Gaming Nominee licence, or eligibility and willingness to obtain it
• Customer Liaison Officer experience is desirable but not essential

If you're an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we'd love to hear from you.

Work Environment

• Competitive salary + Super
• Discounts across 260+ venues in Australia and New Zealand
• Genuine investment in your development and career progression
• The opportunity to take ownership of gaming operations within an established venue
• Support from experienced venue and operational leadership teams