Gaming Manager: Lead Operations & Guest Experience

RDJones Group; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration packages

Ongoing professional development

Industry training programmes

Job summary

RDJones Group in Port Noarlunga, SA, seeks an experienced Gaming Manager to oversee all gaming operations, ensure regulatory compliance and deliver exceptional guest experiences. This full-time role focuses on growth, operational excellence and fostering a responsible gaming environment.

You will lead gaming staff, drive customer service standards, and ensure adherence to RSA/RSG requirements while maintaining a safe, welcoming venue for patrons and stakeholders.

Qualifications

• Proven experience as a Gaming Manager or similar role.
• Sound knowledge of gaming operations, regulations, and compliance requirements in South Australia.
• Strong understanding of AML/CTF requirements.
• Clear and positive leadership style with the ability to build a strong team.
• Strong communication and interpersonal skills with the ability to engage with diverse patrons and stakeholders.
• Current RSG and RSA certificates.

Responsibilities

• Oversee daily gaming operations, including supervision of staff and the Jackpot Club system.
• Deliver excellent customer service consistently, both personally and through your team.
• Ensure compliance with all legislation, regulations, and licensing requirements.
• Train and manage gaming staff.
• Promote and enforce responsible gaming practices and harm minimisation measures.

Skills

Gaming operations knowledge

Regulatory compliance

AML/CTF knowledge

Leadership

Communication skills

RSA/RSG certificates

Job description

RDJones Group in Port Noarlunga, SA, seeks an experienced Gaming Manager to oversee all gaming operations, ensure regulatory compliance and deliver exceptional guest experiences. This full-time role focuses on growth, operational excellence and fostering a responsible gaming environment.

You will lead gaming staff, drive customer service standards, and ensure adherence to RSA/RSG requirements while maintaining a safe, welcoming venue for patrons and stakeholders.