Duty Manager: Customer Service & Compliance Lead

RDJones Group; Adelaide; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Career development

Promotion opportunities

Zusammenfassung

RDJones Group is seeking an experienced Duty Manager in Adelaide to lead customer service excellence while maintaining safe work practices across all areas of the venue.

The role offers full-time hours, career development, and promotion potential for a positive, results-driven leader with RSA, gaming, and licensing compliance knowledge.

You will supervise staff, train and direct team, support the venue manager in wages and stock control, and operate on a 7-day roster.

Qualifikationen

• Experience in busy gaming rooms.
• Strong understanding of RSA, gaming and licensing compliance.
• Able to supervise and train staff effectively.
• Adaptable to work across all venue areas.
• Good time management and problem solving in a fast-paced environment.

Aufgaben

• Deliver excellent customer service consistently.
• Have a thorough understanding of compliance relating to RSA, gaming and licensing.
• Have a solid track record working in busy gaming rooms.
• Calmly and effectively solve problems or disputes.
• Supervise and train staff, directing them as needed to ensure efficiency within the business.
• Support the venue manager in controlling wages and ensuring proper stock control practices.
• Work across a 7-day roster.
• Hold a current Responsible Person badge.
• Experience with H&L beneficial.

Kenntnisse

Customer service

RSA compliance

Gaming experience

Staff supervision

Problem solving

Jobbeschreibung

RDJones Group is seeking an experienced Duty Manager in Adelaide to lead customer service excellence while maintaining safe work practices across all areas of the venue.

The role offers full-time hours, career development, and promotion potential for a positive, results-driven leader with RSA, gaming, and licensing compliance knowledge.

You will supervise staff, train and direct team, support the venue manager in wages and stock control, and operate on a 7-day roster.