Gaming Manager | Airlie Beach Hotel

Queensland Venue Co. PTY LTD; Whitsunday Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Career progression

Venue discounts

Job summary

Australian Venue Co. is seeking a Gaming Manager to own the day-to-day gaming operations at our Airlie Beach venue, working with the Venue Manager to deliver strong commercial results and exceptional guest experiences.

You will lead gaming operations, drive revenue, and ensure compliance with Queensland gaming legislation, while developing the gaming team and delivering a welcoming, responsible guest experience at peak trading periods.

Qualifications

• Experience as Gaming Manager, Gaming Supervisor or senior gaming team member.
• Strong commercial understanding of gaming performance and KPIs.
• Sound knowledge of Queensland gaming compliance and responsible gambling requirements.
• Proven ability to lead, coach and develop a team.
• Strong communication, organisation and customer-service skills.

Responsibilities

• Lead daily gaming operations and maintain a strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage operational audits, cash controls and reporting.
• Recruit, train, coach and develop gaming team members.
• Collaborate with Venue Manager and leadership team.
• Deliver a welcoming and responsible experience for every guest.

Skills

Leadership

Customer service

Communication

Team coaching

Compliance knowledge

RSA/RSG certificates

Flexible hours

Job description

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland. We currently have opportunities at: Airlie Beach Hotel | Reef Gateway.

As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.

What’s on offer?

• Competitive salary + Super Discounts across 260+ venues in Australia and New Zealand
• Genuine investment in your development and career progression
• The opportunity to take ownership of gaming operations within an established venue
• Support from experienced venue and operational leadership teams

About the role

As Gaming Manager, you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue.

Your responsibilities will include:

• Leading daily gaming operations and maintaining a strong floor presence
• Driving gaming revenue, performance and agreed KPIs
• Reviewing results and identifying opportunities to improve performance
• Supporting gaming promotions and customer engagement initiatives
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements
• Maintaining harm-minimisation and self-exclusion procedures
• Managing operational audits, cash controls and reporting
• Recruiting, training, coaching and developing gaming team members
• Working closely with the Venue Manager and broader leadership team
• Delivering a welcoming and responsible experience for every guest

About you

You’ll ideally bring:

• Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member
• Strong commercial understanding of gaming performance and KPIs
• Sound knowledge of Queensland gaming compliance and responsible gambling requirements
• Proven ability to lead, coach and develop a team
• Strong communication, organisation and customer-service skills
• A hands‑on leadership style
• Flexibility to work peak trading periods, including evenings and weekends
• Current Queensland RSA and RSG certificates
• Current RMLV and Approved Manager approval, or willingness to obtain them
• A current Gaming Nominee licence, or eligibility and willingness to obtain it
• Customer Liaison Officer experience is desirable but not essential

If you’re an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we’d love to hear from you.

Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.

Make your career one to remember at Aus Venue Co. The work you do will directly impact everyone of our customers and our aim is to ensure our employees are provided with the support and knowledge to exceed our customers’ expectations.

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.

Turn your hospo job into a rewarding career whether you’re already in a hospitality management role or you’re ready for career progression into management, you can take the next step with Australian Venue Co. We’re passionate about training & developing our team members and providing internal career advancement opportunities.

At AVC, we turn hospo jobs into careers! Join our team & get access to our AdVanCe Career Pathways program, our in-house development program that is tailored to the hospitality industry. If your next step is to become a Duty Manager, Assistant Venue Manager or Venue Manager, we can support you on your career journey.