Gaming Floor Leader | Flexible Shifts & Training

Pegasus Leisure Group; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible shifts

On-the-job training

Team environment

Job summary

Pegasus Leisure Group's The Epsom in Mordialloc is seeking a Gaming Supervisor to lead the gaming floor, TAB, and bar operations during your shift. This hands-on leadership role focuses on delivering seamless service while upholding safety and compliance.

You will mentor and coach the team, manage opening and closing procedures, and ensure all gaming, wagering, and cash handling rules are followed. Availability for nights and weekends is required; RSA, RSG, current gaming licence, and TAB

Qualifications

• Previous supervisory experience in gaming or hospitality environments.
• Strong leadership skills to motivate and guide a team.
• Excellent communication and interpersonal skills.
• RSA Certificate required.
• RSG Certificate required.
• Current Gaming Licence required.
• TAB Compliance Certificate required.
• Do_Food_Safely certification, or willingness to obtain.

Responsibilities

• Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift
• Deliver and role-model exceptional customer service across all front-of-house areas
• Oversee daily venue operations including opening and closing procedures for gaming and bar areas
• Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times
• Manage and resolve customer complaints promptly and professionally, escalating where required
• Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery
• Provide on-shift coaching, training and support to team members to maintain service standards

Skills

Supervisory experience

Leadership

Communication

Guest service

RSA Certificate

RSG Certificate

Current Gaming Licence

TAB Compliance Certificate

Do_Food_Safely certification

Job description

Pegasus Leisure Group's The Epsom in Mordialloc is seeking a Gaming Supervisor to lead the gaming floor, TAB, and bar operations during your shift. This hands-on leadership role focuses on delivering seamless service while upholding safety and compliance.

You will mentor and coach the team, manage opening and closing procedures, and ensure all gaming, wagering, and cash handling rules are followed. Availability for nights and weekends is required; RSA, RSG, current gaming licence, and TAB