Gaming Supervisor

Pegasus Leisure Group; Melbourne; In loco; AUD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Flexible shifts

On-the-job training

Team environment

Descrizione del lavoro

Pegasus Leisure Group's The Epsom in Mordialloc is seeking a Gaming Supervisor to lead the gaming floor, TAB, and bar operations during your shift. This hands-on leadership role focuses on delivering seamless service while upholding safety and compliance.

You will mentor and coach the team, manage opening and closing procedures, and ensure all gaming, wagering, and cash handling rules are followed. Availability for nights and weekends is required; RSA, RSG, current gaming licence, and TAB

Competenze

• Previous supervisory experience in gaming or hospitality environments.
• Strong leadership skills to motivate and guide a team.
• Excellent communication and interpersonal skills.
• RSA Certificate required.
• RSG Certificate required.
• Current Gaming Licence required.
• TAB Compliance Certificate required.
• Do_Food_Safely certification, or willingness to obtain.

Mansioni

• Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift
• Deliver and role-model exceptional customer service across all front-of-house areas
• Oversee daily venue operations including opening and closing procedures for gaming and bar areas
• Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times
• Manage and resolve customer complaints promptly and professionally, escalating where required
• Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery
• Provide on-shift coaching, training and support to team members to maintain service standards

Conoscenze

Supervisory experience

Leadership

Communication

Guest service

RSA Certificate

RSG Certificate

Current Gaming Licence

TAB Compliance Certificate

Do_Food_Safely certification

Descrizione del lavoro

We have an exciting opportunity for a Gaming Supervisor to join the team at The Epsomin Mordialloc on a permanent basis.

This is a hands-on leadership role where you’ll take ownership of the gaming floor, TAB, and bar operations during your shift. You’ll support and guide the team to deliver seamless service, ensure compliance standards are met, and create a safe, welcoming and enjoyable environment for every guest who walks through the door.

The Epsom offers a welcoming ambiance with a touch of vintage charm. Offering premium food and beverage selection, including elevated pub classics, craft beers, and handpicked wines, it’s a destination where everyone feels at homeâfrom all-day visitors to late-night guests. The Epsom is the perfect spot for functions, celebrations, and casual catch-ups alike.

About Us

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You’ll Be Doing

• Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift
• Deliver and role-model exceptional customer service across all front-of-house areas
• Oversee daily venue operations including opening and closing procedures for gaming and bar areas
• Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times
• Manage and resolve customer complaints promptly and professionally, escalating where required
• Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery
• Provide on-shift coaching, training and support to team members to maintain service standards

What We’re Looking For

• Previous supervisory experience in gaming or hospitality environments
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and interpersonal skills
• Ability to remain calm, professional and decisive under pressure
• Solid understanding of gaming operations and compliance requirements
• Responsible Service of Alcohol (RSA) Certificate
• Responsible Service of Gambling (RSG) Certificates
• Current Gaming Licence
• TAB Compliance Certificate
• Do_Food_Safely certification, or willingness to obtain
• Availability to work nights and weekends

A Role That Keeps You Moving

This is a fast-paced, hands-on hospitality leadership role. It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.

Why Join PLG?

• Competitive salary package
• Flexible shifts that work around your life - whether you’re studying, balancing other work, or need time for personal commitments
• On-the-job training and opportunities to build your skills
• A supportive team environment that values connection and wellbeing

Pegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.