Gaming Supervisor

Pegasus Leisure Group; City of Melbourne; Ibrido; AUD 39.000 - 47.000; Part-time

Vantaggi offerti da questo lavoro

Free onsite parking

On‑the‑job training

Flexible shifts

Descrizione del lavoro

The Cove Hotel in Patterson Lakes, operated by Pegasus Leisure Group, is seeking a Gaming Supervisor on a casual basis. You will oversee gaming, TAB, and bar operations, guiding staff to deliver seamless service and uphold compliance standards.

Join a premier dining and entertainment venue with marina views and a dynamic front‑of‑house team. This role requires energy, leadership, and availability for nights and weekends.

Competenze

• Previous supervisory experience in gaming or hospitality environments.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills.
• Ability to remain calm, professional and decisive under pressure.
• Solid understanding of gaming operations and compliance requirements.

Mansioni

• Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift.
• Deliver and role-model exceptional customer service across all front-of-house areas.
• Oversee daily venue operations including opening and closing procedures for gaming and bar areas.
• Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times.
• Manage and resolve customer complaints promptly and professionally, escalating where required.
• Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery.
• Provide on-shift coaching, training and support to team members to maintain service standards.

Conoscenze

Team leadership

Communication

Customer service

Calm under pressure

Descrizione del lavoro

We have an exciting opportunity for a Gaming Supervisor to join the team at The Cove in Patterson Lakeson a Casual basis.

This is a hands-on leadership role where you'll take ownership of the gaming floor, TAB, and bar operations during your shift. You'll support and guide the team to deliver seamless service, ensure compliance standards are met, and create a safe, welcoming and enjoyable environment for every guest who walks through the door.

The Cove Hotel is a premier dining and entertainment venue offering one of the most spectacular water views right on the marina in Patterson Lakes.

The bistro offers contemporary casual dining in a relaxed setting; catering to both the traditional indoor style seating, by the fireplace and an enclosed deck area capturing the view of the marina.

About Us

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You'll Be Doing

• Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift
• Deliver and role-model exceptional customer service across all front-of-house areas
• Oversee daily venue operations including opening and closing procedures for gaming and bar areas
• Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times
• Manage and resolve customer complaints promptly and professionally, escalating where required
• Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery
• Provide on-shift coaching, training and support to team members to maintain service standards

What We're Looking For

• Previous supervisory experience in gaming or hospitality environments
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and interpersonal skills
• Ability to remain calm, professional and decisive under pressure
• Solid understanding of gaming operations and compliance requirements
• Responsible Service of Alcohol (RSA) Certificate
• Responsible Service of Gambling (RSG) Certificates
• Current Gaming Licence
• TAB Compliance Certificate
• Do Food Safely certification, or willingness to obtain
• Availability to work night shifts and weekends

A Role That Keeps You Moving

This is a fast-paced, hands-on hospitality leadership role. It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.

Why Join PLG?

• Competitive hourly rates
• Flexible shifts that work around your life - whether you're studying, balancing other work, or need time for personal commitments
• On-the-job training and opportunities to build your skills
• A supportive team environment that values connection and wellbeing

We have an exciting opportunity for a Gaming Supervisor to join the team at The Cove in Patterson Lakeson a Casual basis.

This is a hands-on leadership role where you'll take ownership of the gaming floor, TAB, and bar operations during your shift. You'll support and guide the team to deliver seamless service, ensure compliance standards are met, and create a safe, welcoming and enjoyable environment for every guest who walks through the door.

The Cove Hotel is a premier dining and entertainment venue offering one of the most spectacular water views right on the marina in Patterson Lakes.

The bistro offers contemporary casual dining in a relaxed setting; catering to both the traditional indoor style seating, by the fireplace and an enclosed deck area capturing the view of the marina.

About Us

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You'll Be Doing

• Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift
• Deliver and role-model exceptional customer service across all front-of-house areas
• Oversee daily venue operations including opening and closing procedures for gaming and bar areas
• Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times
• Manage and resolve customer complaints promptly and professionally, escalating where required
• Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery
• Provide on-shift coaching, training and support to team members to maintain service standards

What We're Looking For

• Previous supervisory experience in gaming or hospitality environments
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and interpersonal skills
• Ability to remain calm, professional and decisive under pressure
• Solid understanding of gaming operations and compliance requirements

Essential Requirements

• Responsible Service of Alcohol (RSA) Certificate
• Responsible Service of Gambling (RSG) Certificates
• Current Gaming Licence
• TAB Compliance Certificate
• Do Food Safely certification, or willingness to obtain
• Availability to work night shifts and weekends

A Role That Keeps You Moving

This is a fast-paced, hands-on hospitality leadership role. It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.

Why Join PLG?

• Competitive hourly rates
• Flexible shifts that work around your life - whether you're studying, balancing other work, or need time for personal commitments
• On-the-job training and opportunities to build your skills
• A supportive team environment that values connection and wellbeing
• Free onsite parking

To learn more about us, visit: https://pegasusleisure.com.au/

Pegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.