Gaming Manager - Australian Hotel & Brewery

The Glen Hotel Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australian Hotel & Brewery, located in Sydney, seeks a Gaming Manager to lead the daily gaming operations, ensuring top-tier guest experiences and strict compliance. You will manage the gaming room, bar and TAB activities while guiding a team across shifts.

Ideal candidates have 1–2 years of venue management experience, RSA/RCG/ARCG cards, and a passion for hospitality. National Police Check is required for employment consideration.

Qualifications

• Minimum 1–2 years of management experience in a venue with high and complex trade.
• RSA, RCG & ARCG competency cards are essential.
• Strong customer service with motivational leadership.
• Willingness to work a rotating roster including days, nights and weekends.
• National Police Check is required as part of due diligence.

Responsibilities

• Manage daily operations across bar, gaming, and TAB sections.
• Supervise and support staff to uphold exceptional service.
• Enforce cash handling controls and compliance.
• Demonstrate attention to detail and effective communication.
• Work across various shifts with rotating rosters to cover all hotel operations.
• Develop expertise in hotel management and guest experience.

Skills

Leadership

Staff supervision

Customer service

Communication

Job description

Gaming Manager - Australian Hotel & Brewery

Australian Hotel Brewery

350 Annangrove Rd, Rouse Hill NSW, Australia

Gaming Manager - Australian Hotel & Brewery

We are looking for an experienced Gaming Manager to join our team at the Australian Hotel & Brewery, Rouse Hill, part of the Sonnel group, which has over 40 years' experience leading gaming in the industry.

We offer a dynamic gaming floor and a supportive, team-focused environment where your expertise will be valued. This is a great opportunity to take ownership of our gaming operations, drive compliance and performance, and be part of a venue that genuinely invests in its people. If you're passionate about the gaming industry and ready for your next challenge, we'd love to hear from you.

About the Role
The Gaming Manager is responsible for the daily operations of the gaming room to ensure the highest standard of guest experience, compliance and teamwork.

Key responsibilities include:

Manage daily operations across bar, gaming, and TAB sections, ensuring all areas are running smoothly.

Supervise and support staff, providing guidance to uphold exceptional customer service standards.

Enforce adherence to company policies and procedures, including cash control and compliance.

Demonstrate strong attention to detail and effective communication skills.

Flexibility to work across varying shifts, including days, nights, and weekends.

Rotating rosters offer an opportunity to develop expertise in all aspects of hotel management.

Preferred food & beverage experience in a supervisor role.

The successful applicant will:

Essential requirements for this position are Current RSA, RCG & ARCG Competency Cards

Be a motivational leader who encourages and develops the team to ensure an exceptional customer experience each time.

Minimum of 1-2 years of management experience in a similar role with a strong knowledge of managing day-to-day operations of a venue with strong and complex trade

Hands on approach in your leadership and management

A friendly, outgoing personality with excellent people skills

A passion for the hospitality industry with the desire to progress within the company

**Please note this role requires completion of a National Police Check as part of our Employee Due Diligence process.**

Screening Questions

• Do you hold all of the required certifications for this role (RSA, RCG, ARCG)?
• Do you have any medical conditions or restrictions that may affect your ability to perform the role?
• Are you passionate about delivering a game-changing hospitality experience?
• Do you have the legal right to work in Australia?
• Are you looking for Sponsorship and on a Visa? If your answer is yes, please confirm what visa you are currently on and when it will expire?
• How many years customer service experience do you have?
• Are you available to work full weeks (including weekends) on a rotating roster?
• What are your salary expectations?
• Do you have any criminal convictions, charges pending, or have you ever been arrested or summoned to appear in court for an offence?
• If you answered Yes to the above question, please provide more information? (copy)
• Where did you see this opportunity advertised?