Duty Manager (Multi-level Pub)

Oscars Group; Bullatale; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts across Oscars Group

Training and development opportunities

Career progression opportunities

Mentoring from hospitality pros

Reward and recognition

Job summary

Oscars Group is seeking an experienced Duty Manager for King’s Cross Hotel in Sydney. The role blends hands-on bar service with leadership of a busy team, ensuring smooth day-to-day operations and guest satisfaction.

You will manage shifts, cash handling, gaming closes and compliance, while fostering a safe, welcoming atmosphere for guests and staff. Immediate start preferred; Australian working rights required.

Qualifications

• Experience as Duty Manager, Assistant Venue Manager or similar hospitality leadership role.
• Experience in bar, pub, club or gaming venue.
• Proven cash-up and end-of-shift reconciliation experience.
• Experience completing gaming closes is essential.
• Strong understanding of responsible service and gaming compliance.
• Current NSW RSA, RCG and Advanced RCG are essential.

Responsibilities

• Lead the venue and oversee day-to-day operations.
• Work bar shifts and support the team during busy service periods.
• Lead, support and motivate the team to deliver excellent service.
• Complete opening and closing procedures as required.
• Complete cash-up and end-of-shift reconciliation accurately.
• Carry out gaming closes and ensure all gaming operations are completed correctly.
• Manage guest enquiries, complaints and service recovery professionally.
• Monitor venue presentation, service standards and team performance.
• Ensure RSA, RCG, WHS and venue compliance requirements are consistently followed.
• Conduct team briefings and communicate operational requirements.
• Support rostering, labour management and daily operational planning where required.
• Work closely with the Venue Manager and wider management team.
• Maintain a safe, welcoming and well-run environment for guests and team members.

Skills

Leadership

Cash handling

Gaming compliance

RSA/RCG

Team supervision

Communication

Problem solving

Bar operations

Flexibility

Job description

About the Venue

Located in the heart of Sydney’s iconic Kings Cross, the King’s Cross Hotel is a vibrant hospitality venue known for its energetic atmosphere, great drinks, entertainment and late-night trade.

A Sydney institution, the venue brings together multiple bars, dining experiences, events and entertainment under one roof. From the rooftop to late-night spaces, it offers a dynamic hospitality environment with plenty of variety and energy.

About the Role

We are seeking an experienced and hands-on Duty Manager to join the team at King's Cross Hotel with an immediate start.

This is a hands-on role suited to someone who is confident leading a venue while also getting behind the bar and working as part of the team. You’ll be responsible for supporting the day-to-day operation of the venue, leading the team during service, managing guest experiences and ensuring all operational and compliance requirements are met.

The role will include managing shifts, bar shifts, cash handling and gaming closes, so previous experience in a similar role is essential.

Key Responsibilities

• Lead the venue and oversee day-to-day operations
• Work bar shifts and support the team during busy service periods
• Lead, support and motivate the team to deliver excellent service
• Complete opening and closing procedures as required
• Complete cash-up and end-of-shift reconciliation accurately
• Carry out gaming closes and ensure all gaming operations are completed correctly
• Manage guest enquiries, complaints and service recovery professionally
• Monitor venue presentation, service standards and team performance
• Ensure RSA, RCG, WHS and venue compliance requirements are consistently followed
• Conduct team briefings and communicate operational requirements
• Support rostering, labour management and daily operational planning where required
• Work closely with the Venue Manager and wider management team
• Maintain a safe, welcoming and well-run environment for guests and team members

About You

• Previous experience as a Duty Manager, Assistant Venue Manager or similar hospitality leadership role
• Previous experience working in a bar, pub, club or gaming venue
• Confident leading a team and taking responsibility for venue operations
• Proven experience with cash-up and end-of-shift reconciliation
• Previous experience completing gaming closes is essential
• Strong understanding of responsible service and gaming compliance
• Current NSW RSA, RCG and Advanced RCG are essential
• Confident working behind the bar as well as leading the venue
• Strong communication, leadership and problem-solving skills
• Reliable, professional and comfortable working in a fast-paced environment
• Flexible availability including weekends, evenings and late-night trade
• Ideally available for an immediate start
• Full Australian working rights (sponsorship not available for this role)

Benefits

• Work at a well-established venue in the heart of Kings Cross
• Staff discounts across 45+ Oscars Group venues
• Internal and external training and development opportunities
• Mentoring from experienced hospitality professionals
• Career progression opportunities across Oscars Group
• Reward and recognition initiatives

About Us

Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups in Australia, featuring an ever-expanding portfolio of 45+ assets across NSW, Queensland, South Australia and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.

We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.