Funeral Services Customer Care Advisor

InvoCare; Ballina Shire; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Birthday leave

Paid parental leave

Employee Assistance Program

Diversity and equal opportunity

Job summary

InvoCare is seeking a customer-service focused professional to respond to inquiries and tailor funeral-service solutions with care and empathy. Experience in sales and service helps you connect with families respectfully, while meeting KPI-like targets and building trusted relationships within a compassionate team.

You will join a supportive workplace that values confidentiality, attention to detail and resilience.

Qualifications

• Background in customer service and sales with direct customer interaction
• Ability to respond empathetically and listen attentively to families
• Comfort working toward KPI targets in a service-driven environment

Responsibilities

• Respond to incoming inquiries from families and communities
• Package solutions that meet customer needs with empathy and care
• Build rapport and trusted relationships with clients while maintaining confidentiality
• Support a respectful, compassionate client-family experience

Skills

Sales experience

Customer service

Rapport building

Resilience

Multitasking

Confidentiality

Attention to detail

Job description

InvoCare is seeking a customer-service focused professional to respond to inquiries and tailor funeral-service solutions with care and empathy. Experience in sales and service helps you connect with families respectfully, while meeting KPI-like targets and building trusted relationships within a compassionate team.

You will join a supportive workplace that values confidentiality, attention to detail and resilience.