Fundraising Operations Manager - ChildFund Australia

Impact Advising; Sydney; Híbrido; AUD 120 000 - 150 000; Tempo integral

Resumo da oferta

ChildFund Australia is undergoing a major transformation, investing in digital, data and technology. As Fundraising Operations Manager, you will own and prioritise fundraising technology and operational requirements, partnering across Fundraising, Technology and Data to translate needs and drive improvements.

You will work with Digital, Data and Technology teams to balance transformation with operational effectiveness, shaping the fundraising technology landscape while ensuring current systems

Qualificações

• Experience with fundraising operations and fundraising systems.
• Able to translate fundraising needs into clear tech requirements for stakeholders.
• Experience leading CRM/operational improvement projects.
• Strong stakeholder management and influencing abilities.

Responsabilidades

• Own and prioritise fundraising systems, technology and operational requirements.
• Translate fundraising needs into clear business requirements and technology priorities.
• Lead continuous improvement across fundraising systems and processes.
• Lead fundraising systems projects from requirements and testing through to implementation, adoption and ongoing optimisation.
• Maintain effective data and operational governance, identifying system limitations, emerging requirements and operational risks.
• Manage technology partners and support teams through systems and process change.

Conhecimentos

Fundraising operations

Fundraising systems

CRM ownership

Stakeholder management

Salesforce exp

Data governance

Process improvement

Ferramentas

Salesforce

Salesforce Marketing Cloud

Descrição da oferta de emprego

Fundraising Operations Manager - ChildFund Australia

• Own and prioritise fundraising technology and operational requirements, partnering across Fundraising, Technology and Data to translate needs, influence priorities and drive continuous improvement.
• Join ChildFund during a period of significant transformation, helping shape an ambitious new future for its digital, data and technology capability.
• Permanent | Full time | Sydney | Hybrid working

Impact of the organisation

ChildFund Australia is an independent international development organisation that works to reduce poverty for children in developing communities.

They partner to create community and systems change that enables children and young people, in all their diversity, to assert and realise their rights.

Their vision is a world without poverty where all children and young people can say: “I am safe. I am educated. I contribute. I have a future.”

Impact of the role

ChildFund Australia is embarking on a significant organisation-wide transformation, investing in its digital, data and technology capability to create more connected systems, strengthen decision-making and deliver an exceptional supporter experience.

As Fundraising Operations Manager, you will play a critical role in ensuring Fundraising is at the heart of this transformation. You will own and prioritise fundraising technology and operational requirements, translating the needs of Fundraising into clear priorities and ensuring future systems and solutions enable the organisation’s fundraising strategy and ambitions.

Working in close partnership with Digital, Data and Technology teams, you will balance longer-term transformation with operational effectiveness, helping shape the future fundraising technology landscape while ensuring existing systems and processes continue to perform effectively.

This role requires a confident and influential stakeholder manager who can advocate for Fundraising, challenge priorities constructively and bring together fundraising and technical perspectives to achieve the best outcomes.

Responsibilities

• Own and prioritise fundraising systems, technology and operational requirements, ensuring they support fundraising strategy and the end-to-end donor experience.
• Translate fundraising needs into clear business requirements and technology priorities, partnering across Fundraising, Technology, Data and other key stakeholders.
• Lead continuous improvement across fundraising systems and processes, improving efficiency, reducing manual effort and enabling future growth.
• Lead fundraising systems projects and enhancements from requirements and testing through to implementation, adoption and ongoing optimisation.
• Maintain effective data and operational governance, identifying system limitations, emerging requirements and operational risks.
• Manage technology partners and support teams through systems and process change, ensuring solutions are effectively implemented and embedded.

Skills and Experience

• Demonstrated experience across fundraising operations, fundraising systems, CRM product ownership or a similar business-facing systems role.
• Strong understanding of fundraising and the end-to-end donor lifecycle, ideally including Regular Giving and associated systems and processes.
• Proven ability to translate fundraising or business needs into clear requirements and priorities for Technology, Data and other technical stakeholders.
• Experience leading CRM, systems or operational improvement projects through requirements, implementation, change and ongoing optimisation.
• Strong stakeholder management and influencing skills, with the confidence to challenge, advocate for fundraising priorities and navigate competing requirements appropriately.
• Experience working with CRM and fundraising technology platforms, vendors and implementation partners; Salesforce and Salesforce Marketing Cloud experience will be highly regarded.
• Strong understanding of data governance, operational risk and process improvement, with the ability to identify opportunities for greater efficiency and effectiveness.
• A proactive and independent approach, with strong judgement, problem-solving skills and the ability to operate effectively within a complex and evolving environment.

What we offer

As a not-for-profit, ChildFund Australia offers generous salary-packaging benefits that increase your take-home pay, alongside flexible hybrid working and the opportunity to do genuinely purpose-driven work.

Safeguarding

ChildFund Australia is committed to the safety and wellbeing of all children and young people and has zero tolerance for child abuse and exploitation. All appointments are subject to background checks, including a National Police Check and a Working with Children Check.

EEO/DEI

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society.

We strongly encourage applications from people from diverse backgrounds, including people with lived or living experience of refugee backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.