Donor Support and Insights Manager

Gembridge; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Barnardos Australia is seeking a Donor Support & Insights Manager to drive data-driven fundraising and enhance the donor experience. You will lead the donor services team, oversee CRM performance and provide strategic insights to grow sustainable income across NSW and ACT.

The role focuses on turning donor data into actionable insights, shaping supporter journeys and improving acquisition, retention and upgrade opportunities.

Qualifications

• Experience in CRM, donor services, fundraising operations, data analytics or fundraising insights within the not-for-profit sector.
• Demonstrated experience managing and optimising fundraising databases such as Raiser's Edge, Salesforce or similar CRM platforms.
• Strong data analysis capability, including segmentation, donor behaviour analysis, cohort reporting and supporter insights.
• Experience managing staff, contractors or service teams, with the ability to coach and develop capability.
• Experience building dashboards and reports using business intelligence tools such as Power BI, Tableau, Looker or similar platforms.
• Knowledge of data governance, privacy requirements and fundraising compliance obligations.
• Strong project management skills and experience improving processes, systems and workflows.
• Excellent stakeholder engagement skills, with the ability to communicate complex insights in a practical and meaningful way.
• Experience supporting fundraising campaigns through analysis, audience targeting and performance reporting.
• Tertiary qualification in data analytics, business, commerce, IT, fundraising, marketing or related discipline (or equivalent demonstrated experience).
• A genuine commitment to improving outcomes for vulnerable children, young people and families.

Responsibilities

• Lead the donor services team and champion data integrity.
• Oversee CRM performance and provide strategic insights to grow income.
• Shape supporter journeys and optimise campaign performance.
• Build a culture of evidence-based decision making across Revenue & Giving.
• Communicate complex insights in practical terms to stakeholders.

Skills

CRM systems

Donor analytics

Stakeholder engagement

Team leadership

Power BI

Tableau

Looker

Data governance

Privacy compliance

Project management

Campaign analysis

Salesforce

Raiser’s Edge

Education

Tertiary qualification in data analytics

Tools

Raiser’s Edge

Salesforce

Power BI

Tableau

Looker

Job description

• Shape fundraising strategy through data, analytics and donor experience
• Turn donor insights into greater impact for children and families
• Full-time
• Sydney, hybrid

Barnardos Australia is a leading non-denominational children's social care and wellbeing not-for-profit organisation providing direct care and support to approximately 15,000 children, young people, adults, families and communities across NSW and ACT through its integrated Child and Family Hubs. With nearly 400 dedicated staff, Barnardos delivers tailored services that protect children from harm, support them to heal, and strengthen connections within their families, culture and communities.

Reporting to the Head of Revenue & Giving, the Donor Support & Insights Manager will play a critical role in enabling data-driven fundraising and strengthening the donor experience across Barnardos. Combining donor services leadership, CRM management, analytics and business intelligence, you'll lead a high-performing donor support function while ensuring the organisation has the systems, processes and insights needed to grow sustainable income and deepen donor engagement.

This is an exciting opportunity for a data-savvy fundraising professional who enjoys translating information into action. You'll lead the donor services team, champion data integrity, oversee CRM performance and provide strategic insights that drive acquisition, retention and upgrade opportunities. You'll help shape supporter journeys, optimise campaign performance and build a culture of evidence-based decision making across the Revenue & Giving team.

About YOU

You are an analytical and donor-focused professional who combines strong technical capability with a passion for improving supporter experiences and fundraising outcomes.

• Experience in CRM, donor services, fundraising operations, data analytics or fundraising insights within the not-for-profit sector
• Demonstrated experience managing and optimising fundraising databases such as Raiser's Edge, Salesforce or similar CRM platforms
• Strong data analysis capability, including segmentation, donor behaviour analysis, cohort reporting and supporter insights
• Experience managing staff, contractors or service teams, with the ability to coach and develop capability
• Experience building dashboards and reports using business intelligence tools such as Power BI, Tableau, Looker or similar platforms
• Knowledge of data governance, privacy requirements and fundraising compliance obligations
• Strong project management skills and experience improving processes, systems and workflows
• Excellent stakeholder engagement skills, with the ability to communicate complex insights in a practical and meaningful way
• Experience supporting fundraising campaigns through analysis, audience targeting and performance reporting
• Tertiary qualification in data analytics, business, commerce, IT, fundraising, marketing or related discipline (or equivalent demonstrated experience)
• A genuine commitment to improving outcomes for vulnerable children, young people and families

Gembridge Australia champions diversity and is committed to building an inclusive environment. We encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and genders.

Gembridge is proud to partner with Barnardos Australia.