Fundraising Administrator

NGO Recruitment; City of Melbourne; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

2-month contract

4-day work week

Office in East Melbourne

Competitive hourly rate

Job summary

NGO Recruitment is partnering with a major metropolitan health service in Melbourne to recruit a donor engagement administrator for a two-month, four-day-per-week contract. The role is office-based in east Melbourne, focusing on donation administration, data entry, and donor enquiries.

You will maintain donor records, assist with monthly reconciliations, handle invoicing and In Memoriam donations, and support the finance team to ensure accurate processing.

Qualifications

• Experience managing and maintaining donor databases in not-for-profit settings.
• Understanding of fundraising revenue streams and donor operations.
• Strong written and verbal communication with donors and stakeholders.

Responsibilities

• Manage general donor enquiries via email, mail, phone and in-person
• Accurate recording of donor information within the donor management system
• Assist the finance team with the generation of monthly financial reconciliation reports
• Coordinate the day-to-day administration of donations, ensuring efficient processing
• Oversee invoice processing and timely follow-up of outstanding invoices
• Assist with timely processing and acknowledgement of In Memoriam donations

Skills

Database administration

Donor engagement

Invoicing

Data quality

Salesforce

Communication skills

Tools

Donor management system

Job description

• Provide excellent customer service to active donors
• 2-month temporary contract, working 4 days per week
• Office based in east Melbourne

The Organisation

Our client is a major metropolitan health service in Melbourne, recognised for delivering a broad spectrum of high-quality healthcare services. The foundation provides excellent service and care to all those who support the programs, including mental health, palliative care, community health and residential care services across a diverse population with varying cultural, socioeconomic, and healthcare needs.

Benefits & Culture

• 2-month temporary contract, working 4 days per week
• Office based in east Melbourne
• Competitive hourly rate

The Role

Reporting to the Head of Donor Engagement, you will assist with donation administration processes, including data entry, financial processing, record maintenance, banking, and donor receipting activities. You will also be responsible to;

• Manage general donor enquiries via email, mail, phone and in-person
• Accurate recording of donor information within the donor management system
• Assist the finance team with the generation of monthly financial reconciliation reports
• Coordinate the day-to-day administration of donations, ensuring the efficient processing, batching and enquiry resolution
• Oversee invoice processing activities including the timely follow-up of outstanding invoices
• Assist with the timely processing and acknowledgement of In Memoriam donations

Skills Required

You will have demonstrated experience managing and maintaining donor databases along with previous experience within not-for-profit environments, and you will also have the following;

• Proven capability in database administration and data cleansing
• Understanding of fundraising revenue streams and operations
• Strong communication skills, enabling effective engagement with donors and key stakeholders
• Meticulous attention to detail, ensuring a high level of accuracy across all tasks
• Excellent administration skills, including invoicing and financial reconciliations
• Desirable to have experience with digital fundraising platforms and Salesforce is highly regarded

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.