Fundraising Data & CRM Administrator

Profusion Group; City of Melbourne; Hybrid; AUD 69,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangements

Immediate start

Training provided

Mission-driven work

Supportive team culture

Job summary

Profusion Group is seeking a Fundraising Data & CRM Administrator in Melbourne’s Inner East on a hybrid basis. The 6-month fixed-term contract is likely to extend or convert to permanent, with a pro rata salary of $77,000 plus Super.

The role supports the day-to-day operation of the fundraising CRM and supporter database, ensuring data quality, governance, and end-user support. You will collaborate with fundraising, technology, and data stakeholders to maintain CRM operations, support campaigns,

Qualifications

• Experience administering a CRM, database, or customer management platform.
• Strong data processing and data quality management skills.
• Experience with imports/exports, segmentation, or campaign support activities.
• Excellent attention to detail and problem-solving capability.
• Strong stakeholder engagement and communication skills.
• A solid understanding of privacy, governance, and secure data handling principles.

Responsibilities

• Administer CRM users, permissions, and system access.
• Monitor workflows, integrations, and scheduled processes.
• Perform data imports, exports, and operational processing activities.
• Investigate and resolve data and system issues.
• Support fundraising campaigns through accurate data preparation and administration.
• Maintain data quality through cleansing and deduplication activities.
• Ensure compliance with privacy, governance, and security standards.
• Create and maintain system and process documentation.
• Identify opportunities for automation and process improvement.

Skills

CRM administration

Data quality management

Data imports/exports

Campaign support

Stakeholder engagement

Privacy governance

Problem solving

Attention to detail

Tools

Blackbaud Raiser's Edge

Salesforce

Microsoft Dynamics 365

Job description

• 6-Month Fixed-Term Contract (likely to extend/convert to perm)
• Hybrid Working
  

• 6-Month Fixed-Term Contract (likely to extend/convert to perm)
• Hybrid Working
  
• Melbourne Inner East
  
• $77,000 p/a + Super (Pro rata)
  

A purpose-driven international organisation is seeking a Fundraising Data & CRM Administratorto support the day-to-day operation of its fundraising CRM and supporter database environment.

This is an excellent opportunity for a CRM or database professional who enjoys working with data, improving processes, supporting end users, and ensuring high standards of data quality and governance.

The opportunity reports to the Data & Insights Lead, you will play a key role in maintaining CRM operations, supporting fundraising activities, and ensuring data remains accurate, secure, and fit for purpose.

You will work closely with fundraising, technology, and data stakeholders to support campaigns, troubleshoot issues, maintain business processes, and contribute to continuous improvement initiatives.

Key Responsibilities

• Administer CRM users, permissions, and system access
• Monitor workflows, integrations, and scheduled processes
• Perform data imports, exports, and operational processing activities
• Investigate and resolve data and system issues
• Support fundraising campaigns through accurate data preparation and administration
• Maintain data quality through cleansing and deduplication activities
• Ensure compliance with privacy, governance, and security standards
• Create and maintain system and process documentation
• Identify opportunities for automation and process improvement

To be successful in this role, you will have:

• Experience administering a CRM, database, or customer management platform
• Strong data processing and data quality management skills
• Experience with imports, exports, segmentation, or campaign support activities
• Excellent attention to detail and problem-solving capability
• Strong stakeholder engagement and communication skills
• A solid understanding of privacy, governance, and secure data handling principles

Desirable Experience

• Fundraising, donor, membership, or supporter database experience
• Experience working within the not-for-profit sector
• Exposure to Blackbaud, Raiser's Edge, Salesforce, Microsoft Dynamics 365, or similar CRM platforms

What's on Offer?

• Hybrid and flexible working arrangements
• Collaborative and supportive team culture
• Opportunity to contribute to meaningful, mission-driven work
• Exposure to fundraising operations and supporter engagement activities
• Training provided on specialist fundraising CRM platforms
• Immediate start available

If you enjoy working with data, systems, and stakeholders in a role that combines operational support with continuous improvement, we'd love to hear from you.

Profusion respect people, value diversity and are committed to equality. We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates and clients. We welcome applications from people of all backgrounds and experiences.