Supporter Services Executive

Beaumont People; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work arrangement

Inclusive workplace culture

Job summary

National Breast Cancer Foundation (NBCF) is seeking two Supporter Services Executives to join a newly evolving Supporter Services team. You will be the first point of contact for supporters, donors and fundraisers, delivering a high standard of service across phone, email and digital channels while helping to build long-term donor engagement and retention.

This is a fast-paced role suited to someone who thrives in customer service or contact centre environments.

Qualifications

• 1-2 years in a contact centre or high-volume support environment.
• Confident handling inbound phone enquiries and written communications.
• Strong customer service mindset with a genuine desire to help donors.
• High attention to detail and accuracy when working with data.
• Experience using CRM systems; Raiser's Edge highly regarded.

Responsibilities

• Respond to inbound donor enquiries via phone, email and inbox channels.
• Deliver exceptional donor care across all interactions.
• Process donations and related administration accurately and efficiently.
• Conduct outbound donor stewardship calls, including thank-you and engagement calls.
• Maintain donor records within the CRM system with accuracy.
• Manage donor tickets and inbox enquiries within service levels.
• Support donor retention initiatives and fundraising campaigns.
• Assist with reporting, process improvements and general team administration.
• Build strong relationships with donors, supporters and internal stakeholders.

Skills

Customer service

Phone support

CRM experience

Raiser's Edge

Attention to detail

Team player

Autonomous

Communication skills

Tools

CRM systems

Job description

• Permanent, FT opportunity with a leading national charity, National Breast Cancer Foundation
• Be part of a mission-driven organisation, helping to achieve NBCF’s vision of Zero Deaths from breast cancer.

• Permanent, FT opportunity with a leading national charity, National Breast Cancer Foundation
• Hybrid working | Sydney CBD Location
• Be part of a mission-driven organisation, helping to achieve NBCF’s vision of Zero Deaths from breast cancer.

About National Breast Cancer Foundation (NBCF)

The National Breast Cancer Foundation (NBCF) is Australia’s leading not-for-profit organisation funding world-class breast cancer research towards their vision of Zero Deaths from breast cancer.

Since their inception in 1994, NBCF has invested over $250M into more than 650 research projects across Australia. Over the past 30 years the death rate from breast cancer in Australia has reduced by over 40%.

They’ve seen remarkable progress, but the job isn’t done. With a passionate and high-performing team, NBCF continues to drive meaningful impact by funding the very best research and using data to inform smarter decisions across the organisation.

The Role:

NBCF is seeking two Supporter Services Executives to join a newly evolving Supporter Services team. As a key member of the team, you will be the first point of contact for supporters, donors and fundraisers, delivering a high standard of service across phone, email and digital channels while helping to build long-term donor engagement and retention.

This is a varied, fast-paced role suited to someone who thrives in a customer service or contact centre environment. Working closely with the Supporter Services Team Leader and Head of Supporter Services, you will manage donor enquiries, process donations, maintain accurate supporter records and play an important role in ensuring every donor receives a positive and meaningful experience with NBCF.

The responsibilities of the role include:

• Respond to inbound donor enquiries via phone, email and supporter inboxes in a fast-paced environment.
• Deliver exceptional customer service and donor care across all interactions.
• Process donations, supporter requests and related administration accurately and efficiently.
• Conduct outbound donor stewardship calls, including thank you and supporter engagement calls.
• Maintain accurate records and update donor information within the CRM system.
• Manage supporter tickets and inbox enquiries within agreed service levels.
• Support donor retention initiatives and fundraising campaigns.
• Assist with reporting, process improvements and general team administration.
• Build strong relationships with donors, supporters and internal stakeholders.

Essential Criteria/About you:

• 1-2 years' experience in a contact centre, customer service or high-volume support environment.
• Confident managing inbound phone enquiries and written communications.
• Strong customer service mindset with a genuine desire to help people.
• High attention to detail and accuracy when handling data and administrative tasks.
• Experience using CRM systems and Microsoft Office applications is desirable. Prior experience using Raiser’s Edge is highly regarded.
• Proactive, reliable and able to work autonomously.
• Strong written and verbal communication skills.
• Positive team player who enjoys collaborating and supporting others.
• Aligned with NBCF's mission and passionate about creating meaningful experiences for donors and supporters.

We love partnering with National Breast Cancer Foundation, these are some of the benefits:

• Be part of a mission-driven organisation, contributing directly to improving outcomes for people affected by breast cancer.
• Access to salary packaging benefits.
• 50/50 hybrid arrangement over each fortnight.
• Flexible, supportive and inclusive workplace culture.
• Be part of a newly evolving supporter services team and contribute to NBCF's mission while enhancing supporter engagement, operational effectiveness, and donor retention.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.