Individual Giving Manager

The Shepherd Centre; Sydney; Hybrid; AUD 60,000 - 90,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Flexible work hours (some remote work)

Career development opportunities

Supportive work environment

Employee Assistance Program

Job summary

The Shepherd Centre is seeking an experienced Individual Giving Manager for a 10-month, part-time contract based at our Newtown office in Sydney. You will drive income through Direct Marketing, Regular Giving and supporter experience, leading a small team and managing external vendor relationships.

You will develop and execute multi-channel campaigns across direct mail, telemarketing, email, SMS, social media and online platforms, with flexible 3–4 days per week and hours spread over 5 days to

Qualifications

• 3+ years’ experience in a fundraising role.
• Experience in implementing multichannel direct marketing campaigns.
• Experience in managing supplier relationships e.g. mail houses and agencies.
• CRM/database experience; Microsoft Dynamics preferred but not essential.

Responsibilities

• Develop and implement innovative strategies to acquire and retain supporters across Direct Marketing and Regular Giving.
• Achieve income targets through strategic campaign planning and execution.
• Lead end-to-end Direct Marketing acquisition and retention campaigns.
• Oversee delivery of the Regular Giving lifecycle to ensure donor engagement and retention.
• Manage high-level relationships with vendors and external agencies.
• Execute donor care strategies to build lasting supporter relationships.
• Coach and inspire a high-performing Individual Giving team and nurture a collaborative culture.
• Oversee income/expense budgets for Individual Giving and report on campaigns.

Skills

Fundraising

Multichannel campaigns

Vendor management

CRM (Dynamics)

MS Office

Tools

CRM Dynamics

Job description

About the Role

We’re looking for an experienced Individual Giving Manager to join us on a 10-month contract, based at our Newtown office. Reporting to the Director of Fundraising, this role plays a pivotal part in driving income through key programs, including Direct Marketing, Regular Giving, and Supporter Experience.

This dynamic role involves developing and executing multi-channel campaigns across platforms such as direct mail, telemarketing, email, SMS, social media, and online. With a strong focus on growth, the position requires implementing effective retention and acquisition strategies while managing high-level vendor relationships and leading a direct report (Individual Giving Coordinator).

This is a temporary part-time (3 or 4 days per week), 10-month contract opportunity for an experienced and motivated individual ready to make a meaningful impact. Hours can be worked flexibly across 5 days to suit the right candidate.

Key responsibilities include, but are not limited to:

• Develop and implement innovative strategies to acquire and retain supporters, driving growth across Direct Marketing and Regular Giving channels
• Achieve income targets through strategic campaign planning and execution
• Lead the end-to-end execution of Direct Marketing acquisition and retention campaigns
• Oversee the successful delivery of the Regular Giving lifecycle, ensuring donor engagement and retention
• Manage high-level relationships with various vendors
• Execute donor care strategies that cultivate strong and lasting relationships with supporters
• Develop, coach, and inspire a high-performing Individual Giving team while fostering a positive and collaborative team culture
• Build and manage high-level relationships with external vendors to ensure campaign success
• Oversee the management and tracking of Individual Giving income and expense budgets
• Analyse and report on campaign performance, preparing post-campaign evaluations with actionable recommendations for continuous improvement

About You

The successful candidate for this role will ideally have:

• At least 3 years’ experience in a fundraising role
• Experience in implementing multichannel direct marketing campaigns
• Experience in managing supplier relationships e.g. mail houses and agencies
• CRM database experience, Microsoft Dynamics preferred but not essential
• Strong interpersonal and customer service skills
• Strong analytical skills
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
• Highly organised with strong attention to detail
• Ability to work independently as well as within a team environment
• Working with Children Check and NDIS Worker Check (or willingness to obtain)

Why Join The Shepherd Centre?

We don’t just profess our values, we truly practice them through the work that each and every one of us performs each day. We act and communicate withCompassionandIntegrityin everything we do. We strive toEmpowereveryone we meet – our children, families and stakeholders. We foster Innovation – committed to finding better ways of doing things, through evidence-based practice. And finally, we support our people to beCourageousand harness theirCreativityto unlock potential, enable progress and create new opportunities.

At The Shepherd Centre, we are passionate about improving outcomes for the children accessing our programs and we support our people to have a great work-life balance. We offer competitive benefits including:

• Competitive salary with not-for-profit salary packaging –claim up to $15,900 of your salary tax free per year + meal entertainment expenses up to $2,650 per year
• Flexible work hours, including options to work some days from home/remotely
• Excellent internal professional andcareer development opportunities
• A supportive and collaborative work environment
• A family friendly and professional company culture
• Free confidential access to Employee Assistance Program

If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process, please contact*******@shepherdcentre.org.au.

The Shepherd Centre is an equal opportunity employer and we are committed to providing a work environment that embraces and values diversity and inclusion. Please let us know if you have any support or access requirements at the time of your application.