Functional Analyst (IT Applications Analyst)

City of Boroondara; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

City of Boroondara is seeking a collaborative Functional Analyst to provide functional support, business analysis expertise and stakeholder engagement across enterprise applications in the Technology Platforms team, based in Camberwell.

You will develop a solid understanding of council business applications and processes, gather requirements, map processes, support changes, run testing and create user guides, ensuring system outcomes align with strategic priorities and service delivery

Qualifications

• Experience in a Functional Analyst, Business Analyst, Application Support or similar role.
• Strong understanding of how business processes are enabled by technology.
• Experience troubleshooting application issues and coordinating resolutions.
• Proven capability in requirements gathering, documentation and business analysis.
• Experience with process mapping, testing and supporting system change.
• Excellent written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• A strong customer focus and commitment to continuous improvement.
• The ability to quickly learn new systems and business processes.
• Microsoft SharePoint, Power Apps and Power Automate.
• ERP and/or CRM platforms.
• Local government or public sector environments.
• Enterprise systems commonly used within local government.

Responsibilities

• Providing day-to-day functional support and troubleshooting for business applications.
• Gathering, analysing and documenting business and functional requirements.
• Conducting process mapping, impact assessments and gap analysis activities.
• Supporting system changes, testing and implementation activities.
• Developing and maintaining user guides, process documentation and other functional artefacts.
• Building strong relationships with stakeholders across Council and external vendors.
• Providing trusted advice on application functionality, enhancements and business process improvements.
• Contributing to system roadmaps, upgrades and continuous improvement initiatives.

Skills

Functional Analyst

Business Analyst

Application Support

Requirements gathering

Documentation

Process mapping

Testing

System change

Communication

Customer focus

Learn new systems

ERP

CRM platforms

SharePoint

Power Apps

Power Automate

Local government

Enterprise systems

Tools

SharePoint

Power Apps

Power Automate

Job description

Functional Analyst (IT Applications Analyst)

Full-time limited tenure position until 1 September 2027

Located in Camberwell

Help shape the future of technology at City of Boroondara

At City of Boroondara,we'recommitted to delivering services that place our community at the centre of everything we do. As part of our Technology Platforms team,you'llplay a key role in ensuring our business applications effectively support Council services, businessprocessesand strategic priorities.

We areseekinga collaborative and customer-focused Functional Analyst to provide functional support, business analysisexpertiseand stakeholder engagement across a diverse range of enterprise applications.

About the role

Reporting to the Lead Analyst, you will act as the vital link between business users, service owners, vendorsand technical teams.You'lldevelop a strong understanding of Council's business applications and processes, helping to resolve issues, support enhancements, gather requirements and improve system outcomes across the organisation.

Key responsibilities include:

Providing day-to-day functional support and troubleshooting for business applications.

Gathering,analysingand documenting business and functional requirements.

Conducting process mapping, impactassessmentsand gap analysis activities.

Supporting system changes,testingand implementation activities.

Developing andmaintaininguser guides, processdocumentationand other functional artefacts.

Building strong relationships with stakeholders across Council and external vendors.

Providingtrusted advice on application functionality,enhancementsand business process improvements.

Contributing to system roadmaps,upgradesand continuous improvement initiatives.

About you

We'relooking for someone who combines strong analytical thinking with excellent stakeholder engagement skills.

You will bring:

Experience in a Functional Analyst, Business Analyst, ApplicationSupportor similar role.

Strong understanding of how business processes are enabled by technology.

Experience troubleshooting application issues and coordinating resolutions.

Proven capability in requirements gathering, documentation and business analysis.

Experience with process mapping,testingand supporting system change.

Excellent written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.

A strong customer focus and commitment to continuous improvement.

The ability to quickly learn new systems and business processes.

Microsoft SharePoint, Power Apps and Power Automate.

ERP and/or CRM platforms.

Local government or public sector environments.

Enterprise systems commonly used within local government.

At City of Boroondara,you'llbe part of an organisation driven by innovation, integrity,collaborationand customer focus.You'llwork with engaged stakeholders across a broad range of services, contribute to meaningful communityoutcomesand have opportunities to grow your skills in a supportive environment.

Employment requirements

Applicants must have the right to work in Australia

Preferred applicants will be requiredto undertake a National Police Record Check