Functional Analyst (IT Applications Analyst)

City of Boroondara; Camberwell; Sur place; AUD 105 000 - 114 000; Plein temps

Résumé du poste

City of Boroondara is seeking a collaborative Functional Analyst to provide functional support, business analysis expertise and stakeholder engagement across enterprise applications. Located in Camberwell, the role sits within the Technology Platforms team and reports to the Lead Analyst.

You will gather requirements, map processes, support system changes, testing and documentation, and build strong relationships with business users and vendors to improve service outcomes for Council services.

Qualifications

• Experience in a Functional Analyst, Business Analyst or similar role.
• Strong understanding of how business processes are enabled by technology.
• Experience gathering, documenting and analysing requirements.
• Experience with process mapping, testing and supporting system change.

Responsabilités

• Providing day-to-day functional support and troubleshooting for business applications.
• Gathering, analysing and documenting business and functional requirements.
• Conducting process mapping, impact assessments and gap analysis activities.
• Supporting system changes, testing and implementation activities.
• Developing and maintaining user guides and process documentation.
• Building relationships with stakeholders across Council and external vendors.
• Providing advice on application functionality and process improvements.
• Contributing to system roadmaps and continuous improvement initiatives.

Connaissances

Functional Analyst

Business Analyst

Application Support

Requirements gathering

Process mapping

Testing

Stakeholder communication

System knowledge

Outils

Microsoft SharePoint

Power Apps

Power Automate

ERP

CRM

Description du poste

Functional Analyst • Full-time limited tenure position until 1 September 2027 • Located in Camberwell • $104,790 - $114,015 Band 6 plus superannuation plus RDO Help shape the future of technology at City of Boroondara At City of Boroondara, we're committed to delivering services that place our community at the centre of everything we do. As part of our Technology Platforms team, you'll play a key role in ensuring our business applications effectively support Council services, business processes and strategic priorities. We are seeking a collaborative and customer-focused Functional Analyst to provide functional support, business analysis expertise and stakeholder engagement across a diverse range of enterprise applications.

About the role

Reporting to the Lead Analyst, you will act as the vital link between business users, service owners, vendors and technical teams. You'll develop a strong understanding of Council's business applications and processes, helping to resolve issues, support enhancements, gather requirements and improve system outcomes across the organisation.

Key responsibilities

• Providing day-to-day functional support and troubleshooting for business applications.
• Gathering, analysing and documenting business and functional requirements.
• Conducting process mapping, impact assessments and gap analysis activities.
• Supporting system changes, testing and implementation activities.
• Developing and maintaining user guides, process documentation and other functional artefacts.
• Building strong relationships with stakeholders across Council and external vendors.
• Providing trusted advice on application functionality, enhancements and business process improvements.
• Contributing to system roadmaps, upgrades and continuous improvement initiatives.

About you

• Experience in a Functional Analyst, Business Analyst, Application Support or similar role.
• Strong understanding of how business processes are enabled by technology.
• Experience troubleshooting application issues and coordinating resolutions.
• Proven capability in requirements gathering, documentation and business analysis.
• Experience with process mapping, testing and supporting system change.
• Excellent written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• A strong customer focus and commitment to continuous improvement.
• The ability to quickly learn new systems and business processes.

Desirable experience includes

• Microsoft SharePoint, Power Apps and Power Automate.
• ERP and/or CRM platforms.
• Local government or public sector environments.
• Enterprise systems commonly used within local government.

Why join us?

At City of Boroondara, you'll be part of an organisation driven by innovation, integrity, collaboration and customer focus. You'll work with engaged stakeholders across a broad range of services, contribute to meaningful community outcomes and have opportunities to grow your skills in a supportive environment.

Join us in creating a healthy, connected and sustainable community

Employment requirements

• Applicants must have the right to work in Australia
• Preferred applicants will be required to undertake a National Police Record Check

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on [phone] or [e-mail] to allow us to help in any way we can.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds.

If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.

If you're passionate about understanding business needs, improving systems and delivering great customer outcomes, we'd love to hear from you.