Contract IT Applications Analyst – Local Government

City of Boroondara; Camberwell; On-site; AUD 105,000 - 114,000; Full time

Job summary

City of Boroondara is seeking a collaborative Functional Analyst to provide functional support, business analysis expertise and stakeholder engagement across enterprise applications. Located in Camberwell, the role sits within the Technology Platforms team and reports to the Lead Analyst.

You will gather requirements, map processes, support system changes, testing and documentation, and build strong relationships with business users and vendors to improve service outcomes for Council services.

Qualifications

• Experience in a Functional Analyst, Business Analyst or similar role.
• Strong understanding of how business processes are enabled by technology.
• Experience gathering, documenting and analysing requirements.
• Experience with process mapping, testing and supporting system change.

Responsibilities

• Providing day-to-day functional support and troubleshooting for business applications.
• Gathering, analysing and documenting business and functional requirements.
• Conducting process mapping, impact assessments and gap analysis activities.
• Supporting system changes, testing and implementation activities.
• Developing and maintaining user guides and process documentation.
• Building relationships with stakeholders across Council and external vendors.
• Providing advice on application functionality and process improvements.
• Contributing to system roadmaps and continuous improvement initiatives.

Skills

Functional Analyst

Business Analyst

Application Support

Requirements gathering

Process mapping

Testing

Stakeholder communication

System knowledge

Tools

Microsoft SharePoint

Power Apps

Power Automate

ERP

CRM

Job description

City of Boroondara is seeking a collaborative Functional Analyst to provide functional support, business analysis expertise and stakeholder engagement across enterprise applications. Located in Camberwell, the role sits within the Technology Platforms team and reports to the Lead Analyst.

You will gather requirements, map processes, support system changes, testing and documentation, and build strong relationships with business users and vendors to improve service outcomes for Council services.