Function Supervisor - Manningham Hotel

ALH Hotels; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

ALH Hotels in Melbourne is seeking a Function Supervisor to deliver memorable pub dining experiences. You will lead the functions team, coordinate function bookings, and ensure high service standards from setup to execution.

The role involves daily admin using booking software and occasional support of gaming tasks as required. You are a people person with a passion for hospitality, flexible availability, and an RSA certificate.

Qualifications

• Must have current RSA certificate.
• Flexible availability.
• Experience coordinating teams and managing administrative tasks (bookings and systems).
• Some gaming experience or willingness to learn would be an asset.

Responsibilities

• Be the face of the floor, connecting with guests and ensuring each visit is memorable.
• Recommend the perfect meal or drink to enhance a guest's day.
• Deliver top-notch customer service and make interactions fun and memorable.
• Manage function bookings and coordinate the functions team for seamless events.
• Oversee setup and resetting of function rooms to meet venue standards.
• Utilise booking software and computer systems for daily admin tasks.
• Assist the gaming and wagering team when needed and legally able.

Education

RSA certificate

Tools

Booking software

Computer systems

Job description

We’re searching high and low for a true ‘people person’ with a real passion for pub food and drinks. Sure, everyone serves food and drinks but you bring the magic and make it unforgettable!

A day in the life of a Function Supervisor:

• Be the face of the floor, connecting with guests and making sure every visit is a memorable one.
• Share your passion for our products and recommend the perfect meal or drink to make a guest's day.
• Deliver top-notch customer service and make every interaction fun and memorable.
• From the first pour of the day to the final lock-up, you'll be on the front lines, making sure our standards are sky-high and the experience is one to remember.
• Manage function bookings, handle client enquiries, and securely process payments and deposits.
• Coordinate, lead, and support the functions team to ensure seamless event execution.
• Oversee the setup and efficient resetting of function rooms to meet venue standards.
• Utilise computer systems and booking software for daily administrative tasks.
• Help the gaming and wagering team when needed and legally able.

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’re a natural at making people feel welcome and have a knack for the little details.
• You’re a team player who is motivated to create magic for both guests and teammates.
• You have proven experience or confidence in coordinating teams and managing administrative tasks (such as bookings and systems).
• You have a current RSA certificate and flexible availability.
• Some gaming experience or willingness to learn would also be an asset.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support, our EAP service, offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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