Full-Time Senior Client Advisor

Fendi; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

FENDI is seeking a Senior Client Advisor for its Melbourne store to deliver unparalleled luxury client service and drive sales performance. You will collaborate with the Store Manager to elevate the client experience, manage relationships, and maintain exquisite brand presentation across the shop floor.

The role focuses on personalized service, upselling and cross-selling to meet targets, and engaging clients through CRM initiatives and exclusive events.

Qualifications

• Customer-focused sales professional with a track record of meeting or exceeding targets.
• Ability to leverage CRM to nurture client relationships and drive repeat business.
• Strong collaboration skills and willingness to learn in a luxury retail environment.

Responsibilities

• Elevated client experience through expert guidance and personalized service reflecting FENDI's DNA.
• Drive sales performance via showcasing the collection and upselling/cross-selling to exceed KPIs.
• Cultivate and expand the FENDI community through CRM programs, events, and targeted marketing.
• Uphold premier visual merchandising and store presentation aligned with FENDI aesthetics.
• Maintain stock accuracy and comply with security protocols.

Skills

Customer focus

Sales excellence

CRM skills

Team player

Multilingual

Job description

FENDI, the iconic Roman luxury house, is synonymous with exquisite craftsmanship, timeless elegance, and audacious creativity. As a FENDI Senior Client Advisor, you will embody these values, representing the brand's rich heritage and contemporary vision while delivering an unparalleled client experience.

The Opportunity

We are seeking a passionate and experienced Client Advisor who is ready to step up into a Senior Client Advisor role, working alongside the Store Manager.

As Senior Client Advisor, you are responsible for the following:

Your Responsibilities

Elevated Client Experience: Immerse clients in the world of FENDI, providing expert guidance and personalized service that reflects the brand's DNA at every touchpoint.

Sales Excellence: Drive sales performance by expertly showcasing the breadth of the FENDI collection, engaging in upselling and cross-selling strategies to exceed targets and KPIs.

Client Relationship Management: Cultivate and expand the FENDI community through strategic CRM activities, exclusive events, and targeted marketing initiatives.

Brand Presentation: Uphold the highest standards of visual merchandising and store presentation, ensuring a captivating and luxurious environment that aligns with FENDI's aesthetic.

Operational Excellence: Maintain meticulous stock management practices and adhere to all security compliance protocols.

Who We Are Looking For

Customer-Centric Sales Professional: A results-oriented individual with a demonstrated track record of achieving sales goals while providing exceptional customer service.

Collaborative Team Player: A positive and supportive team member who thrives in a collaborative environment.

Adaptable and Driven: An agile and enthusiastic individual with a proactive approach to learning and a strong desire for continuous professional development.

Language Skills: Fluency in multiple languages is highly advantageous, enabling you to connect with a diverse clientele.

Why Join FENDI?

This is an exceptional opportunity to contribute to the success of an iconic luxury brand. We offer a competitive compensation package, comprehensive training and development programs, and a dynamic work environment where your passion for luxury fashion can flourish.