FENDI - Senior Client Advisor - CHADSTONE

LVMH Group; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Job summary

FENDI in Melbourne is seeking a passionate Senior Client Advisor to join the team alongside the Store Manager, embodying the brand’s heritage and contemporary vision while delivering an unparalleled client experience at every touchpoint.

You will lead elevated client experiences, drive sales through expert product guidance and upselling, cultivate relationships via CRM activities and exclusive events, uphold luxury store presentation, and maintain meticulous stock control and security standards.

Qualifications

• Customer-centric sales professional with a track record of achieving targets while delivering exceptional service.
• Collaborative team player thriving in a luxury retail environment.
• Flexible, proactive learner with a drive for professional development.

Responsibilities

• Elevated client experience: guide clients with expert service reflecting the brand’s DNA at every touchpoint.
• Sales excellence: showcase the full FENDI collection, upsell and cross-sell to exceed targets and KPIs.
• Client relationship management: grow the FENDI community through CRM activities and exclusive events.
• Brand presentation: maintain premium visual merchandising and store presentation to align with FENDI’s aesthetics.
• Operational excellence: ensure meticulous stock management and adhere to security protocols.

Skills

Customer-centric sales

Team player

Adaptable

Multilingual communication

Job description

FENDI, the iconic Roman luxury house, is synonymous with exquisite craftsmanship, timeless elegance, and audacious creativity. As a FENDI Senior Client Advisor, you will embody these values, representing the brand's rich heritage and contemporary vision while delivering an unparalleled client experience.

The Opportunity

We are seeking a passionate and experienced Client Advisor who is ready to step up into a Senior Client Advisor role, working alongside the Store Manager.

Job responsibilities

Your Responsibilities

• Elevated Client Experience: Immerse clients in the world of FENDI, providing expert guidance and personalized service that reflects the brand's DNA at every touchpoint.
• Sales Excellence: Drive sales performance by expertly showcasing the breadth of the FENDI collection, engaging in upselling and cross‑selling strategies to exceed targets and KPIs.
• Client Relationship Management: Cultivate and expand the FENDI community through strategic CRM activities, exclusive events, and targeted marketing initiatives.
• Brand Presentation: Uphold the highest standards of visual merchandising and store presentation, ensuring a captivating and luxurious environment that aligns with FENDI's aesthetic.
• Operational Excellence: Maintain meticulous stock management practices and adhere to all security compliance protocols.

Profile

• Customer-Centric Sales Professional: A results-oriented individual with a demonstrated track record of achieving sales goals while providing exceptional customer service.
• Collaborative Team Player: A positive and supportive team member who thrives in a collaborative environment.
• Adaptable and Driven: An agile and enthusiastic individual with a proactive approach to learning and a strong desire for continuous professional development.
• Language Skills: Fluency in multiple languages is highly advantageous, enabling you to connect with a diverse clientele.

Why Join FENDI?

This is an exceptional opportunity to contribute to the success of an iconic luxury brand. We offer a competitive compensation package, comprehensive training and development programs, and a dynamic work environment where your passion for luxury fashion can flourish.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.