Full Time Client Advisor

Salvatore Ferragamo; City of Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Generous staff discounts

Commission and incentives monthly

Extensive in-store training

Career progression opportunities

Job summary

Salvatore Ferragamo in Melbourne (Chadstone) seeks a Full Time Client Advisor to champion the Ferragamo brand with passion and expert customer service. You will guide clients through heritage storytelling and curate an elevated fashion experience across our luxury collections.

Join a team that values exceptional service, brand integrity, and ongoing training to progress within a growing luxury brand in a dynamic retail environment.

Qualifications

• Experience within a luxury retail brand.
• Flexible roster including weekends and public holidays.
• Working rights to apply.

Responsibilities

• Proudly present Ferragamo as brand ambassador and promote awareness through storytelling and active sharing.
• Encourage clients in discovering Ferragamo heritage and create an atmosphere of passion for the collections.
• Build long-lasting relationships with clients, ensuring quality welcome, selling rituals and top-tier service.
• Provide trusted fashion and style advice, delivering the highest level of sophistication and service.
• Assist with stockroom organisation and maintain store visuals according to standards.

Skills

Storytelling

Relationship building

Luxury retail

Communication

Job description

Ferragamo is one of the world’s leaders in the luxury industry and whose origins date back to 1927.

Ferragamo is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women's and men's fragrances.

The uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, have always been the hallmarks of the Group's products.

The Mission

As a Full Time Client, Advisor in our Chadstone location, you will:

• Proudly present Ferragamo as our brand ambassador and passionately promote awareness for the historical international brand through storytelling and active sharing
• Encourage clients in the discovery of Ferragamo heritage through stories and creating an atmosphere of passion and enthusiasm for the Ferragamo collections
• Build a long-lasting relationship with each client, beginning with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service
• Provide trusted advising of fashion and style, offering the highest level of sophistication and service
• And other operational tasks including (but not limited to) organisation of the stockroom, maintenance of store visual merchandising according to company standards.

Full Job Description will be available upon successful employment

The Perks

• Generous and attractive staff discounts
• Commission and Incentives monthly
• Extensive and ongoing training online and in store training
• Career progression opportunities in growing brand

About You

• Passionate and team orientated
• Experience within a luxury retail brand
• Flexible in working a rotating roster and is available on weekdays as well as weekends and public holidays (please check store opening hours)
• Looking for a long-term career within the luxury retail industry
• Passionate and open-minded

The Process

Please note that you must have working rights to apply for this position.