Senior Client Advisor

Frontline Recruitment Group; City of Monash; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Staff benefits

Product discounts

Development opportunities

Job summary

Frontline Recruitment Group - Chadstone VIC is seeking an experienced Client Advisor to join their luxury boutique team. You will be the face of the brand, delivering an exceptional and personalised shopping experience that reflects the artistry and elegance of their collections.

As a trusted style expert and brand ambassador, you will build lasting client relationships, nurture loyalty, and convey the values and heritage of the brand with every interaction.

Qualifications

• Minimum 2 years' experience in a premium or luxury retail environment.
• Proven track record of achieving sales targets and building a loyal client base.
• Strong CRM and clienteling skills, with a genuine passion for developing lasting customer relationships
• Exceptional communication, interpersonal, and presentation skills
• A refined eye for style, textiles, and the subtleties of feminine tailoring
• Organised, proactive, and detail-oriented
• A deep appreciation for fashion, design, and the craftsmanship behind luxury garments

Responsibilities

• Deliver a luxury, client-centric experience that exceeds expectations
• Cultivate and maintain strong client relationships using CRM tools and tailored clienteling strategies
• Achieve and exceed individual and boutique sales targets
• Provide in-depth product knowledge and styling advice to clients
• Assist in the visual presentation of the boutique, ensuring brand standards are upheld
• Support boutique events, VIP appointments, and launches
• Maintain high standards of grooming, behaviour, and professionalism at all times

Skills

CRM proficiency

Clienteling

Sales targets

Communication skills

Visual presentation

Attention to detail

Luxury fashion knowledge

Tools

CRM software

Job description

Frontline Recruitment Group - Chadstone VIC

An emblem of sophisticated femininity, their label is one of Australia's most iconic luxury fashion houses, renowned for its delicate craftsmanship, timeless design, and enduring elegance. Their collections celebrate the modern woman-confident, graceful, and refined-through textiles that tell stories and silhouettes that empower.

The Role

We are seeking an experienced and polished Client Advisor to join their boutique team. You will be the face of the brand, delivering an exceptional and personalised shopping experience that reflects the artistry and elegance of their collections.
As a trusted style expert and brand ambassador, your role will go beyond sales-it will be about building lasting relationships, nurturing loyalty, and conveying the values and heritage of their brand with every interaction.

Key Responsibilities

• Deliver a luxury, client-centric experience that exceeds expectations
• Cultivate and maintain strong client relationships using CRM tools and tailored clienteling strategies
• Achieve and exceed individual and boutique sales targets
• Provide in-depth product knowledge and styling advice to clients
• Assist in the visual presentation of the boutique, ensuring brand standards are upheld
• Support boutique events, VIP appointments, and launches
• Maintain high standards of grooming, behaviour, and professionalism at all times

Skills & Experience

• Minimum 2 years' experience in a premium or luxury retail environment
• Proven track record of achieving sales targets and building a loyal client base
• Strong CRM and clienteling skills, with a genuine passion for developing lasting customer relationships
• Exceptional communication, interpersonal, and presentation skills
• A refined eye for style, textiles, and the subtleties of feminine tailoring
• Organised, proactive, and detail-oriented
• A deep appreciation for fashion, design, and the craftsmanship behind luxury garments

Why Join?

• Be part of an Australian legacy brand with international prestige
• Work in a beautiful boutique environment with like-minded creatives
• Access to generous staff benefits, product discounts, and development opportunities
• Be involved in exclusive fashion events and client experiences