Senior Luxury Client Advisor — Elevate Client Experience

Fendi

City of Melbourne

On-site

AUD 65,000 - 90,000

Full time

12 days ago

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Job summary

FENDI in Melbourne is seeking a Senior Client Advisor who embodies the brand's luxury ethos and delivers an unparalleled client experience alongside the Store Manager. In this role you will lead elevated service, drive sales through expert product storytelling, manage client relationships via CRM and events, and uphold pristine store presentation and stock control.

A collaborative team player with language skills is preferred, offering opportunities for growth in a globally renowned fashion

Qualifications

A results-oriented sales professional with a client-first mindset.
A positive and supportive team member who thrives in a collaborative environment.
An agile and enthusiastic individual with a proactive approach to learning.
Fluency in multiple languages is highly advantageous for connecting with a diverse clientele.

Responsibilities

Elevated Client Experience: Immerse clients in the world of FENDI, providing expert guidance and personalized service that reflects the brand's DNA at every touchpoint.
Sales Excellence: Drive sales performance by showcasing the breadth of the FENDI collection, engaging in upselling and cross-selling strategies to exceed targets and KPIs.
Client Relationship Management: Cultivate and expand the FENDI community through CRM activities, exclusive events, and targeted marketing initiatives.
Brand Presentation: Uphold the highest standards of visual merchandising and store presentation, ensuring a captivating and luxurious environment.
Operational Excellence: Maintain stock management practices and adhere to security compliance protocols.