FENDI - Senior Client Advisor - CHADSTONE

Fendi Italia Srl; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

FENDI in Melbourne is seeking a Senior Client Advisor to embody the brand's heritage and deliver an unparalleled client experience. You will work closely with the Store Manager to elevate service and drive sales.

You will manage client relationships through CRM, participate in events, and maintain luxurious store presentation while ensuring stock accuracy and compliance.

Job description

Reference:

FEND04641

Job title:

FENDI, the iconic Roman luxury house, is synonymous with exquisite craftsmanship, timeless elegance, and audacious creativity. As a FENDI Senior Client Advisor, you will embody these values, representing the brand's rich heritage and contemporary vision while delivering an unparalleled client experience.

The Opportunity

We are seeking a passionate and experienced Client Advisor who is ready to step up into a Senior Client Advisor role, working alongside the Store Manager.

Job responsibilities:

As Senior Client Advisor, you are responsible for the following:

Your Responsibilities

Elevated Client Experience: Immerse clients in the world of FENDI, providing expert guidance and personalized service that reflects the brand's DNA at every touchpoint.

Sales Excellence: Drive sales performance by expertly showcasing the breadth of the FENDI collection, engaging in upselling and cross-selling strategies to exceed targets and KPIs.

Client Relationship Management: Cultivate and expand the FENDI community through strategic CRM activities, exclusive events, and targeted marketing initiatives.

Brand Presentation: Uphold the highest standards of visual merchandising and store presentation, ensuring a captivating and luxurious environment that aligns with FENDI's aesthetic.

Operational Excellence: Maintain meticulous stock management practices and adhere to all security compliance protocols.

Who We Are Looking For:

Customer-Centric Sales Professional: A results-oriented individual with a demonstrated track record of achieving sales goals while providing exceptional customer service.

Collaborative Team Player: A positive and supportive team member who thrives in a collaborative environment.

Adaptable and Driven: An agile and enthusiastic individual with a proactive approach to learning and a strong desire for continuous professional development.

Language Skills: Fluency in multiple languages is highly advantageous, enabling you to connect with a diverse clientele.

Why Join FENDI?

This is an exceptional opportunity to contribute to the success of an iconic luxury brand. We offer a competitive compensation package, comprehensive training and development programs, and a dynamic work environment where your passion for luxury fashion can flourish.