Senior Luxury Client Advisor - Elevate Experience & Sales

Fendi; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

FENDI is seeking a Senior Client Advisor for its Melbourne store to deliver unparalleled luxury client service and drive sales performance. You will collaborate with the Store Manager to elevate the client experience, manage relationships, and maintain exquisite brand presentation across the shop floor.

The role focuses on personalized service, upselling and cross-selling to meet targets, and engaging clients through CRM initiatives and exclusive events.

Qualifications

• Customer-focused sales professional with a track record of meeting or exceeding targets.
• Ability to leverage CRM to nurture client relationships and drive repeat business.
• Strong collaboration skills and willingness to learn in a luxury retail environment.

Responsibilities

• Elevated client experience through expert guidance and personalized service reflecting FENDI's DNA.
• Drive sales performance via showcasing the collection and upselling/cross-selling to exceed KPIs.
• Cultivate and expand the FENDI community through CRM programs, events, and targeted marketing.
• Uphold premier visual merchandising and store presentation aligned with FENDI aesthetics.
• Maintain stock accuracy and comply with security protocols.

Skills

Customer focus

Sales excellence

CRM skills

Team player

Multilingual

Job description

FENDI is seeking a Senior Client Advisor for its Melbourne store to deliver unparalleled luxury client service and drive sales performance. You will collaborate with the Store Manager to elevate the client experience, manage relationships, and maintain exquisite brand presentation across the shop floor.

The role focuses on personalized service, upselling and cross-selling to meet targets, and engaging clients through CRM initiatives and exclusive events.