Full time Receptionist

Seabreeze Dental; Gosford; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

4-day week

Full training and ongoing support

Job summary

Seabreeze Dental is looking for a friendly front desk receptionist to warmly welcome patients and manage bookings at our Wamberal, NSW practice. No dental experience is required, and full training will be provided.

You’ll explain fees, handle payments and health fund claims, and coordinate between reception, our team, dental nurses and the dentist. This role offers a supportive environment with a 4‑day week.

Qualifications

• Customer service experience preferred; dental reception is a bonus.
• Able to explain fees and process payments.
• Comfortable coordinating between reception, the team, dental nurses and the dentist.

Responsibilities

• Welcoming patients warmly, in person and by phone.
• Managing appointments, bookings and enquiries.
• Explaining fees, handling payments and processing health fund claims.
• Coordinating reception, supporting team, dental nurses and the dentist.
• Turning anxious first-timers into regular clients.

Skills

Customer service

People skills

Empathy

Job description

Be the calm, friendly face patients remember

At Seabreeze Dental, great patient experiences start at the front desk. If you're a natural with people, you'll fit right in. We'll happily teach you the dental side.

This could be you if…

• People instantly feel at ease around you, even when they're nervous
• You listen well, pick up on what's really worrying someone, and respond with warmth and empathy
• You're a problem identifier and, more importantly, a problem solver
• You can think outside the box
• You understand patients' concerns and find suitable, customised solutions for them
• You're comfortable talking about costs, health fund claims and payments, or keen to learn
• You're reliable and honest, and your team knows they can count on you
• You treat the practice like it's your own
• You're a team player who lives by "United we stand, support and progress as a team"
• You have customer service experience (dental reception is a bonus, not a must)

What your days look like

• Welcoming patients warmly, in person and by phone
• Managing appointments, bookings and enquiries
• Explaining fees, handling payments and processing health fund claims
• Taking care of the reception area so it always feels clean, calm and inviting
• Coordinating between reception, our supporting team, the dental nurses and the dentist
• Working alongside one of our amazing receptionists, who will support and train you in your first days if you don't have dental experience
• Turning anxious first-timers into regular clients

Why you'll love it here

• Full training and ongoing support, so you're never figuring it out alone
• A team that lifts each other up, where everyone's contribution counts
• A 4-day week, giving you a long weekend every week

What the future holds for you

• A supportive start, with hands‑on training from an experienced team member
• Room to build your dental knowledge and skills, with no experience needed to begin
• Opportunities to grow your role as the practice grows
• A place in a team that progresses together, where your ideas are heard and your success is celebrated

The details

• Full time, permanent: 4 days per week
• 8am to 6pm, with a 30 minute lunch break
• Wamberal, NSW