Dental Receptionist

Wavell Family Dental; Brisbane; On-site; AUD 34,000 - 48,000; Part time

Job summary

Wavell Family Dental in Chermside (Brisbane area) is seeking a casual Dental Receptionist to join a close‑knit team. The role focuses on front desk duties, patient support, and coordinating appointments, with occasional assistance in sterilisation and clinical tasks.

This position is three days per week, with a cooperative team enviro nment and modern facilities. Ideal applicants will have about a year of dental reception experience, familiarity with practice management software (preferably

Qualifications

• Ideally 1 year of dental reception experience.
• Dental assisting or clinical support background is highly regarded.
• Confident using practice management software, ideally Exact.
• Australian or New Zealand citizen; Hep B immunisation required.

Responsibilities

• Greet patients warmly and professionally to create a positive first impression.
• Answer calls and emails and respond to general enquiries.
• Manage the appointment book, including scheduling, confirming and rescheduling bookings.
• Process payments, health fund claims and patient records accurately and with attention to detail.
• Uphold patient privacy and keep front office operations running smoothly.
• Work closely with dentists and dental assistants to keep the daily schedule on track.
• Assist with instrument cleaning, packing and sterilisation in line with clinic protocols.
• Keep accurate sterilisation records and support infection‑control compliance.
• Prepare treatment rooms and make sure equipment is clean, stocked and ready.
• Provide basic chairside support when needed, with a willingness to learn.

Skills

Customer service

Phone etiquette

Appointment scheduling

Patient records management

Privacy/compliance

Team collaboration

Practice software (Exact)

Tools

Exact

Job description

Wavell Family Dental

Casual Dental Receptionist (3 days per week)

This role is primarily Dental Reception and Patient Support, with occasional help in sterilisation and clinical tasks as needed. Our practice is located in Chermside, just down the road from Westfield shopping center.

What you’ll do

• Greet patients warmly and professionally to create a positive first impression
• Answer calls and emails and respond to general enquiries
• Manage the appointment book, including scheduling, confirming and rescheduling bookings
• Process payments, health fund claims and patient records accurately and with attention to detail
• Uphold patient privacy and keep front office operations running smoothly
• Work closely with dentists and dental assistants to keep the daily schedule on track
• Assist with instrument cleaning, packing and sterilisation in line with clinic protocols
• Keep accurate sterilisation records and support infection‑control compliance
• Prepare treatment rooms and make sure equipment is clean, stocked and ready
• Provide basic chairside support when needed, with a willingness to learn

About our team

• Newly renovated clinic using the latest dental technology to deliver high‑quality care
• A close‑knit team dedicated to looking after our wonderful patients
• 3 dentists across 5 days, with no late nights
• A supportive environment where we work closely together and look out for one another

About you

• Ideally 1 year of dental reception experience
• Dental assisting or clinical support background is highly regarded
• Confident using practice management software, ideally Exact
• Able to juggle tasks and stay calm during busy periods
• Supportive, professional and happy working as part of a team
• Australian or New Zealand citizen
• Immunisation records: Hep B required