Dental Receptionist

Wise Dental; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Wise Dental in Macquarie Park (Sydney) is seeking an experienced dental receptionist to join a busy, patient-focused practice. You will welcome patients, manage appointments, handle payments and coordinate with dentists and staff.

Candidates should have 2–3 years of receptionist experience in a dental setting, be proficient with Dental4Windows (D4W), and flexible to work weekdays, evenings and weekends. The role offers full-time or part-time hours.

Qualifications

• 2–3 years of experience as a Dental Receptionist.
• Experience using Dental4Windows (D4W) is essential.
• Strong communication and interpersonal skills.

Responsibilities

• Welcoming patients and providing exceptional customer service.
• Managing patient appointments, bookings and cancellations.
• Answering phone calls, responding to emails and handling patient enquiries.
• Processing payments, health fund claims and HICAPS transactions.
• Coordinating treatment appointments and following up with patients.
• Managing patient recalls, appointment confirmations and outstanding treatment bookings.
• Maintaining accurate patient records and updating information using Dental4Windows (D4W).
• Liaising with dentists, clinical staff and external laboratories.

Skills

Dental reception experience

Customer service

Flexible scheduling

Tools

Dental4Windows (D4W)

Job description

Experienced Dental Receptionist – Full-Time or Part-Time

About the Role

We are seeking an experienced, enthusiastic and reliable Dental Receptionist to join our friendly and supportive team at WiSE Dental Macquarie Park.

This is a fantastic opportunity for someone who enjoys working in a busy dental practice, providing exceptional patient care and ensuring the smooth day-to-day running of reception.

We offer flexible full-time or part-time employment, with availability required across weekdays, evenings and weekends.

WiSE Dental is a modern, fully equipped dental clinic located in the heart of Macquarie Park. We operate extended hours from 10:00 am to 10:00 pm, seven days a week, providing greater accessibility for our patients and flexibility for our team.

Key Responsibilities

• Welcoming patients and providing exceptional customer service
• Managing patient appointments, bookings and cancellations
• Answering phone calls, responding to emails and handling patient enquiries
• Processing payments, health fund claims and HICAPS transactions
• Coordinating treatment appointments and following up with patients
• Managing patient recalls, appointment confirmations and outstanding treatment bookings
• Maintaining accurate patient records and updating information using Dental4Windows (D4W)
• Liaising with dentists, clinical staff and external laboratories
• Assisting with general reception administration and ensuring the smooth daily operation of the clinic

About You

We are looking for a confident, organized and friendly individual who can manage a busy reception environment while maintaining a professional and welcoming attitude.

To be successful in this role, you will have:

• Minimum 2–3 years of experience working as a Dental Receptionist
• Experience using Dental4Windows (D4W) is essential
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to multitask
• Confidence in managing patient bookings, payments and enquiries
• A professional, friendly and patient-focused approach
• Reliability, punctuality and a strong work ethic
• The ability to work independently and as part of a team
• A positive attitude and willingness to contribute to a supportive workplace
• Flexibility to work weekdays, evenings and weekends

About Us

WiSE Dental is a modern, fully equipped dental practice located in Macquarie Park.

We pride ourselves on delivering high-quality dental care in a welcoming environment, supported by a friendly and collaborative team.

We value professionalism, teamwork and excellent patient service, and we are looking for someone who shares these values.