Full time or Part time Pest Control Service Co-ordinator

Pesteco Pty; Sydney; À distance; AUD 45 000 - 60 000; Plein temps

Résumé du poste

Pesteco Pty is seeking a Pest Control Service Co-ordinator to join our Customer Service team remotely on a full-time or part-time basis, handling phone and email enquiries, driving sales, and supporting customers.

You will receive inbound inquiries, outreach to existing customers, schedule appointments, maintain up-to-date records, and help meet sales targets while delivering a 'wow' experience and collaborating with colleagues.

Qualifications

• Experience working in customer service or call centre environments (essential).
• Demonstrated experience in phone sales and converting enquiries into sales.
• Capable of working with multiple database systems and email programs; experience with Word and Excel desirable.
• Proficient at communicating verbally and electronically.

Responsabilités

• Receiving inbound calls and email enquiries from our customers.
• Proactively making outbound calls to our existing customers to promote our products and services.
• Resolving customer queries quickly and accurately.
• Scheduling appointments for our customers.
• Converting incoming enquiries into sales opportunities.
• Liaising with your fellow colleagues.
• Meeting call and internal sales targets.
• Maintaining our databases by ensuring customer records are up to date while ensuring compliance.

Connaissances

Customer service

Call centre environments

Phone sales

Database systems

Microsoft Word

Microsoft Excel

Verbal communication

Multi-tasking

Problem-solving

Teamwork

Description du poste

Full time or Part time Pest Control Service Co-ordinator

Work within a dynamic, supportive and collaborative team environment

Opportunities for growth and development.

We have an excellent opportunity for a Pest Control Service Co-ordinator to join our team remotely on a full-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

Receiving inbound calls and email enquiries from our customers

Proactively making outbound calls to our existing customers to promote our products and services

Resolving customer queries quickly and accurately

Scheduling appointments for our customers

Converting incoming enquiries into sales opportunities

Liaising with your fellow colleagues

Meeting call and internal sales targets

Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

Experience working in customer service or call centre environments (essential)

Demonstrated experience in phone sales and converting enquires into sales

Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable

Proficient with communicating verbally and electronically

Able to work calmly under pressure while multi-tasking

Proven problem-solving skills

Ability to focus on delivering a 'wow' experience to customers

Ability to work in a team environment to support fellow colleagues

Professional, reliable and punctual

Accurately enter data into systems

We operate 2 brands: Pesteco (Pest Control Services) and Saneco (Hygiene, First Aid and Washroom Services)