Service Coordinator

Rentokil Initial; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rentokil Initial in Lidcombe, Sydney is seeking a Service Coordinator to join our team on a full-time basis. The role focuses on organizing field service activities, coordinating visits, and handling administrative tasks to support Pest Control operations.

The ideal candidate will have excellent phone etiquette, strong communication, and solid computer skills, with a proven ability to work in a fast-paced office environment and deliver clear instructions.

Qualifications

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

Responsibilities

• Organising and scheduling regular field service activities for the Pest Control team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
• Maintain reporting spreadsheets within timeframes

Skills

Organised

Administrative skills

Communication skills

Computer skills

Time management

Customer service

Phone etiquette

Job description

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Lidcombe, Sydney on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.

The core responsibilities in this role include:

• Organising and scheduling regular field service activities for the Pest Control team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
• Maintain reporting spreadsheets within timeframes

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employees Testimonial:

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

"I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day."

Matt Jones

"The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan