Customer Service

Precision Pest Control; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Precision Pest Control in Sydney, NSW, is seeking a dedicated Sales Administrator to support our busy head office. This role covers sales administration, customer service, appointment scheduling, and day-to-day admin tasks to keep our team efficient.

You will coordinate bookings, generate quotes, process orders, and maintain client records while building strong client relationships in a fast-paced office environment.

Qualifications

• Proven experience in administration, customer service, sales administration, sales support, or account management within an office environment.
• Strong ability to communicate professionally with customers and clients and build positive business relationships.
• Exceptional written and verbal English communication skills.
• Excellent time management, organisation, prioritisation, and attention to detail.
• A current Police Check (or willingness to obtain one) and valid Australian work rights are mandatory.

Responsibilities

• Provide professional written and verbal communication, respond to customer enquiries, build strong client relationships, and assist with sales enquiries
• Coordinate service bookings, manage the service calendar, and schedule appointments to ensure smooth and productive site visits for our technical team
• Prepare and generate client quotes, process incoming orders received via phone and email, and provide day-to-day administrative support to the sales team
• Manage existing client accounts, follow up with clients on regular service schedules, and arrange recurring appointments and bookings
• Maintain accurate customer and client records, assist with invoicing, data entry, document management, and provide administrative support to the sales and service divisions
• Work collaboratively with the sales and service teams to maintain efficient processes and deliver a high standard of customer service

Skills

Customer service

Administration

Sales support

Communication

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Gmail

Google Maps

Job description

Based in our busy Eastgardens head office, you will provide sales administration, customer service, appointment scheduling, and administrative support to our small team, helping to facilitate sales and ensure seamless service delivery.

Key responsibilities

Provide professional written and verbal communication, respond to customer enquiries, build strong client relationships, and assist with sales enquiries

Coordinate service bookings, manage the service calendar, and schedule appointments to ensure smooth and productive site visits for our technical team

Prepare and generate client quotes, process incoming orders received via phone and email, and provide day-to-day administrative support to the sales team

Manage existing client accounts, follow up with clients on regular service schedules, and arrange recurring appointments and bookings

Maintain accurate customer and client records, assist with invoicing, data entry, document management, and provide administrative support to the sales and service divisions

Work collaboratively with the sales and service teams to maintain efficient processes and deliver a high standard of customer service

About you

Proven experience in administration, customer service, sales administration, sales support, or account management within an office environment

Strong ability to communicate professionally with customers and clients and build positive business relationships

Exceptional written and verbal English communication skills

Excellent time management, organisation, prioritisation, and attention to detail

Competence using Microsoft Word, Excel, Outlook, Gmail, Google Maps, and other computer applications

A willingness and aptitude to learn new software, systems, and internal processes

A current Police Check (or willingness to obtain one) and valid Australian work rights are mandatory

About us

Precision Pest Control is a rapidly growing, family-owned business operating across the NSW Central Coast, Sydney, the Illawarra, and Canberra. Guided by strong corporate values, we pride ourselves on building solid relationships with both our clients and our staff. We utilise state-of-the-art solutions and streamlined systems to deliver an exceptional value proposition to our residential, commercial, and pre-construction clients.

Excellent Work-Life Balance: Enjoy a predictable Monday-to-Friday schedule with stable hours and no overtime expectations

Comprehensive Training: No prior experience in the pest control industry is required. We provide structured, on-the-job training covering our product range, internal processes, software, and administrative procedures

Supportive Culture: Join a respectful, innovation-driven team that listens to feedback and continuously implements process improvements

Progressive Systems: Work with modern, user-friendly tools, including Nexus Service Manager, designed to support your daily success