Customer Service Consultant

Rentokil Initial; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

Rentokil Initial Careers in Darwin seeks a Customer Service Consultant to join our team on a permanent full-time basis. You will provide phone and email customer service, sales and support to residential customers, reporting to the Customer Service Manager.

You will handle inbound calls and emails, proactively promote products and services, resolve queries, schedule appointments, and convert inquiries into sales while keeping customer records accurate across our databases and email tools.

Qualifications

• Phone-based customer service or call centre experience.
• Experience in phone sales and converting inquiries into sales.
• Ability to use multiple database systems and email programs.
• Strong verbal and written communication skills.
• Ability to multi-task and stay calm under pressure.
• Proven problem-solving skills.
• Focus on delivering a wow customer experience.
• Team player with reliability and punctuality.
• Accurate data entry into systems.

Responsibilities

• Handle inbound calls and email enquiries from customers.
• Proactively contact existing customers to promote our products and services.
• Resolve customer queries quickly and accurately.
• Schedule appointments for residential customers.
• Convert enquiries into sales opportunities.
• Collaborate with colleagues and meet internal sales targets.
• Maintain customer records, ensuring data accuracy and compliance.
• Manage databases and ensure information is up to date.

Skills

Phone-based CS

Sales experience

Database systems

Verbal communication

Multitasking under pressure

Problem solving

Customer experience

Team player

Punctuality

Data entry

Tools

CRM systems

Email clients

Job description

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in our Darwin office.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

• Experience working in phone-based customer service or call centre environments
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems
  

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer