Customer Service Coordinator

Rentokil Initial; South Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rentokil Initial is seeking a Sales and Customer Service Coordinator in Australia to support the sales team with data integrity, contract compliance, and customer service excellence. You will manage the sales master file, assist with commissions, and ensure timely lead flow to drive opportunities.

You will collaborate with field consultants and internal teams to resolve issues, track customer inquiries, and maintain strong relationships while adhering to safety and regulatory guidelines.

Qualifications

• Detail-oriented with a focus on accuracy in data handling and reporting.
• Proactive communicator who supports field teams and stakeholders.

Responsibilities

• Own and maintain accurate Sales Master file updates daily according to SOPs.
• Audit sales paperwork for clarity and completeness; track contracts and SLAs.
• Assist in compiling monthly sales commissions with Sales Manager.
• Coordinate leads to ensure rapid response and feedback to generators.

Skills

CRM tools

Excel

Tools

CRM software

Job description

Join Our Team: Sales and Customer Service Coordinator

Are you a detail-oriented professional with a passion for supporting high-performing

teams? We are looking for a Sales and Customer Service Coordinator to act as the

backbone of our sales department. In this role, you won’t just be managing paperwork;

you’ll be the “ engine room” ensuring our sales processes run smoothly, our data is flawless, and our customers receive world-class support.

If you thrive in a fast-paced environment where accuracy, compliance, and relationship-

building are the keys to success, we want to hear from you.

Key Responsibilities

Sales Operations and Data Integrity

• Master File Ownership: Take full ownership of the Sales Master file, ensuring daily updates are completed with 100% accuracy in line with Standard Operating Procedures.
• Contract Compliance: Audit all sales paperwork for clarity and completeness. Track new, renewed, and amended contracts to ensure they meet our Branch Service Level Agreements.
• Commission Support: Partner with the Sales Manager to accurately compile and calculate monthly sales commissions.
• Lead Coordination: Manage the flow of sales leads to ensure rapid response times, providing feedback and recognition to those who generate the Opportunities.

Customer Excellence and Problem Resolution

• Proactive Support: Act as the primary point of contact for field sales consultants, helping them resolve customer queries in real-time.
• Issue Tracking: Ensure customer issues are communicated to the right stakeholders immediately, including raising and tracking customer in jeopardy tickets in our system System.
• Relationship Management: Build and maintain strong rapport with both internal departments and external clients through \"educated\" feedback and prompt Service.

Administration and Team Synergy

• General Admin: Support the team with tender submissions, customer correspondence, filing, and general reporting.
• Cross-Functional Collaboration: Foster a positive culture between the Operations, Sales, and Business Support functions to keep business flowing Seamlessly.
• Process Improvement: Identify ways to improve paper-flow and contribute to the continuous improvement of the team's performance and culture.

Compliance and Safety

• Safety, Health, and Environmental Leadership: Monitor Safety, Health, and Environmental practices within the sales team, ensuring monthly compliance tasks are finished on time.
• Policy Adherence: Ensure 100% compliance with all company policies, including OH&S Human Resources, and Security protocols.

What We Are Looking For

• The Detail Specialist: You catch the errors others miss. You understand that “accurate” is the only acceptable standard for data.
• The Problem Solver: You don’t just report issues; you find solutions and follow through until the customer is satisfied.
• The Communicator: You can explain complex info clearly and maintain a professional, helpful tone under pressure.
• The Tech-Savvy Admin: Proficiency in Customer Relationship Management tools and advanced Excel skills are highly regarded.

Why Join Us?

You will be a vital part of a branch that values teamwork, celebrates success, and prioritises the safety and growth of its employees. We offer an environment where your contribution to the "bigger picture" is recognised every single day.

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers