Full-Time Medical Imaging Receptionist | Patient Concierge

The X Ray Group; Albury City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Full uniform provided

Corporate benefits

Fitness passport access

Job summary

The X-Ray Group, part of the IDX family, is a leading diagnostic imaging provider serving the Albury/Wodonga region. We are seeking a Full-Time Medical Receptionist to be the welcoming face across our Albury clinics and to uphold the highest standards of service to patients, referrers, and the community.

In this role, you will handle calls, scheduling with Visage RIS, referrals processing, and patient preparation.

Qualifications

• Customer-facing experience is a plus.
• Willingness to learn medical imaging terminology.
• Advanced computer and keyboard skills required.
• Commitment to exceptional customer service.
• Empathy and caring for patients and staff.
• Analytical skills to optimise appointment slots.
• Strong time management and organisational abilities.
• Positive, can-do attitude to build rapport.

Responsibilities

• Answering Calls and be the friendly voice of the clinic.
• Scheduling using Visage RIS to manage appointments.
• Maximise efficiency and keep things running smoothly.
• Process referrals from multi-disciplinary teams.
• Prepare patients with clear instructions and cost estimates.
• Work across Albury clinics as a full-time team member.

Skills

Customer focus

Willingness to learn

Tech savviness

Service excellence

People skills

Problem solving

Time management

Positive attitude

RIS system knowledge

Tools

Visage RIS

Job description

The X-Ray Group, part of the IDX family, is a leading diagnostic imaging provider serving the Albury/Wodonga region. We are seeking a Full-Time Medical Receptionist to be the welcoming face across our Albury clinics and to uphold the highest standards of service to patients, referrers, and the community.

In this role, you will handle calls, scheduling with Visage RIS, referrals processing, and patient preparation.