Imaging Front Desk Specialist (Mon-Fri)

Radploy 4 Pty Ltd; Mackay Regional; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Uniforms provided

Paid parental leave

Employee recognition and rewards

Discounted imaging services for staff

Discounts across retailers and health/

Job summary

Mackay Radiology, part of IDX Group, invites applications for a permanent full-time medical receptionist. The role involves welcoming patients, registering and processing documents, handling calls, and scheduling using Karisma RIS.

You will need strong communication, empathy, data-entry accuracy, EFTPOS/cash handling, and the ability to multitask in a busy clinic. Monday to Friday, with training and opportunities for career development.

Qualifications

• Experience in medical administration, radiology or patient-facing healthcare environment.
• Understanding of medical terminology or willingness to learn.
• Strong communication and interpersonal skills with empathy.
• Excellent keyboard and data-entry skills with attention to detail.
• Strong organisation and multitasking abilities; manage competing priorities.
• Ability to work independently and as part of a team.
• EFTPOS and cash-handling experience.
• Commitment to ongoing learning and professional development.

Responsibilities

• Welcomes patients with professional, compassionate service.
• Registers patients and processes documentation.
• Manages incoming calls and responds to inquiries from patients and referrers.
• Schedules appointments using the RIS system, Karisma.
• Provides patients with preparation requirements and appointment information.
• Coordinates appointments to support efficient clinic workflows.
• Provides information on fees, Medicare rebates, DVA and third-party claims.
• Processes patient accounts, EFTPOS and cash payments.
• Completes end-of-day processes including billing, Medicare and DVA batching and reports.
• Collaborates with clinical, technical and admin teams to deliver an excellent patient experience.

Skills

Medical administration

Data entry

Communication skills

Attention to detail

Multitasking

Job description

Mackay Radiology, part of IDX Group, invites applications for a permanent full-time medical receptionist. The role involves welcoming patients, registering and processing documents, handling calls, and scheduling using Karisma RIS.

You will need strong communication, empathy, data-entry accuracy, EFTPOS/cash handling, and the ability to multitask in a busy clinic. Monday to Friday, with training and opportunities for career development.