Customer Service & Reservations Specialist — Growth & Perks

T2 Tea; Rockhampton Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Annual salary reviews

Laptop provided

Social & supportive team

Modern open-plan workspace

Job summary

Criterion in Rockhampton is seeking a Customer Service Agent to join our award-winning Empire and Edge Apartment Hotels. You will deliver exceptional front-line service, handle check-ins and check-outs, and manage reservations across phone, email, online and walk-ins.

We value enthusiastic, mature individuals with strong organisational skills, data entry ability, and a can-do attitude. This role offers steady shifts, training, and a friendly, high-energy team in a modern workspace.

Qualifications

• Experience in frontline customer service roles.
• Ability to resolve guest requests with courtesy.
• Strong communication and organisational skills.
• Comfort with data entry and basic reporting.
• Willingness to work a 7-day roster shift.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Manage reservations via phone, email, online, and walk-ins.
• Provide product and service recommendations.
• Collaborate with sales, operations and logistics teams.
• Maintain accurate records in the ERP system.

Skills

Customer service

Problem solving

Active listening

Numeracy

Adaptable communication

Professionalism

Job description

Criterion in Rockhampton is seeking a Customer Service Agent to join our award-winning Empire and Edge Apartment Hotels. You will deliver exceptional front-line service, handle check-ins and check-outs, and manage reservations across phone, email, online and walk-ins.

We value enthusiastic, mature individuals with strong organisational skills, data entry ability, and a can-do attitude. This role offers steady shifts, training, and a friendly, high-energy team in a modern workspace.