Duty Manager | Full-time | Holiday Inn Sydney Potts Point

Holiday Inn; Bullatale; In loco; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free car parking onsite

Free meals on shift

Laundered uniform supplied

Paid birthday leave

Paid parental leave

Wellness days

Descrizione del lavoro

Holiday Inn Sydney Potts Point is seeking an experienced Duty Manager to lead front desk operations and guest service, reporting to the Front Office Manager. You will champion a one-team approach, manage guest inquiries, and drive high standards of service and safety across shifts.

The role requires at least 2 years in a hotel front office leadership position, a Diploma or equivalent, and strong English communication. Evening/weekend availability and unrestricted AU working rights are essential.

Competenze

• At least 2 years’ front desk/guest service leader experience within a hotel front office operation.
• Fluency in written and spoken English.
• Working knowledge of Opera property management system.
• Diploma or equivalent; some relevant tertiary education preferred.
• Professional presentation and strong interpersonal skills.

Mansioni

• Lead guest experiences, drive team performance and overall hotel operations.
• Respond to guest needs and resolve issues promptly.
• Supervise colleagues during busy periods and support operations.
• Conduct daily briefings and participate in regular team meetings.
• Ensure authentic, memorable guest experiences and safe hotel operations.

Conoscenze

Front desk leadership

Guest service

Communication

English fluency

Team coordination

Formazione

Diploma or equivalent

Strumenti

Opera

Descrizione del lavoro

Duty Manager | Full-time | Holiday Inn Sydney Potts Point

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

What's the job?

We are looking for an experienced hotel Duty Manager to join our dedicated and internationally minded team. Reporting directly to the Front Office Manager, you'll have ambition, talent and some key skills. Because, for this vital role, were looking for someone who is passionate about delivering exceptional service and hotel operations to ensure guests receive prompt attention and personal recognition throughout their stay.

We are looking for someone who wants to lead from the front. So, we're looking for a candidate who sets their own high standards across everything from cleanliness to productivity. You'll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest queries, suggestions and concerns.

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations
• Responding to guest needs; resolving issues that may arise
• Supervising and supporting colleagues across the operation during busy periods
• Conducting daily departmental briefings and providing input for regular team meetings.
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• The first point of contact for any critical emergency situations, be responsible for ensuring the safety and security of the hotel guests
• Communicate with emergency services and the hotel’s Senior Leadership Team in the event of any serious emergency, security or health & safety matter

For this vital role, we’re looking for someone who:

At least 2 years’ front desk/guest service leader experience within a hotel front office operation.

Minimum Diploma or equivalent, some relevant tertiary education is preferred

You’ll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience.

Dynamic, vibrant, confident and professional personality.

Working knowledge of a hotel property management systems such as Opera.

Excellent customer relations, problem solving, decision making and time management skills.

Long periods of standing in the front desk areas and occasional lifting of heavy items such as luggage

Highly developed interpersonal, problem solving, reasoning and communication skills

Fluency in both written and verbal English

Basic mathematics skills

Willingness to manage multiple tasks, conflicting deadlines and varying guest situations.

Professional standard of personal presentation, fitting of an international brand.

Candidates must also have:

Ongoing flexibility to work evenings, weekends and occasionally overnights and public holidays.

Unlimited and unrestricted working rights for Australia (we cannot sponsor anyone in this role for visa purposes).

What we offer

• Free car parking onsite
• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave
• Paid parental leave
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive discounts platform exclusive to colleagues providing savings and rewards for all your favourite brands and retailers - to help your salary/wage go further
• Most importantly, your career journey will be supported through our lifelong learning & development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.