Full-Time Club Operations Lead – Guest Experience

Gwandalan Bowling Club; Central Coast; On-site; AUD 65,000 - 85,000; Full time

Job summary

Gwandalan Bowling Club is seeking a professional Club Supervisor to oversee day-to-day operations, including bar, gaming and customer service, on a full-time rotating roster of days, evenings, weekends and public holidays.

Reporting to management, you will lead staff, ensure safety and compliance with liquor and gaming laws, manage cash handling and banking, and deliver an exceptional member and guest experience.

Responsibilities

• Supervise daily club operations, including bar, gaming, customer service and general venue activities.
• Ensure compliance with relevant legislation, including the Registered Clubs Act, Liquor Act, gaming regulations, RSA, RCG and workplace health and safety requirements.
• Lead, motivate and support employees to maintain high standards of service and professionalism.
• Assist with staff training, development and performance management.
• Respond professionally and effectively to member and guest enquiries, feedback and complaints.
• Oversee cash handling procedures, including cash reconciliation, balancing tills, managing floats and ensuring accurate financial transactions.
• Assist with daily cash reporting, banking preparation, gaming payouts and the investigation of cash discrepancies.
• Ensure cash security, accountability and adherence to the club's financial policies and procedures.
• Maintain a safe, clean and welcoming environment throughout the venue.
• Oversee opening and closing procedures, including security checks and operational reporting.
• Support the smooth delivery of club promotions, entertainment, functions and special events.
• Work collaboratively with management to identify opportunities for operational improvement and enhanced customer experiences.
• Lead by example, demonstrating professionalism, accountability and a proactive approach to problem-solving.

Job description

Gwandalan Bowling Club is seeking a professional Club Supervisor to oversee day-to-day operations, including bar, gaming and customer service, on a full-time rotating roster of days, evenings, weekends and public holidays.

Reporting to management, you will lead staff, ensure safety and compliance with liquor and gaming laws, manage cash handling and banking, and deliver an exceptional member and guest experience.