Venue Supervisor - Guest Experience Lead (Flexible Roster)

Mounties; Central Coast; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Onsite parking

Uniforms provided

Limitless training opportunities

Join Australia’s growing leading hosp­

Résumé du poste

Mounties Group is seeking an experienced Venue Supervisor for Halekulani Bowling Club, Budgewoi, NSW. You will coordinate daily operations, ensure compliance with gaming and hospitality regulations, and lead a team to deliver memorable guest experiences.

You’ll manage customer issues, train staff, and maintain risk reports, while fostering long-term customer relationships in a busy entertainment venue within a leading hospitality group.

Qualifications

• Previous experience in a similar role.
• Hold a current RSA, RCG and Advanced RCG Competency Card.
• Solid understanding of gaming operations, food & beverage outlets and ability to supervise these departments.
• Ability to build a coherent team and provide high level customer service.
• Willingness to develop long-term relationships with customers.
• Ability to work independently and in a team.
• Hands-on approach with attention to detail.
• Excellent WH&S knowledge and grooming/presentation.
• Exceptional communication skills.
• Availability to work a flexible roster including days, nights and weekends.

Responsabilités

• Coordinate daily venue operations to deliver memorable guest experiences.
• Ensure compliance with key Acts and licensing requirements.
• Liaise with stakeholders for smooth operations.
• Oversee service delivery and continuous improvement.
• Attend to customer complaints and oversee staff performance.
• Maintain reports in Risk Manager and manage training.

Connaissances

Customer service

Team leadership

Risk management

Communication skills

Attention to detail

Flexible roster

Formation

RSA certificate

RCG Competency Card

Advanced RCG

Outils

Risk Manager

Description du poste

Mounties Group is seeking an experienced Venue Supervisor for Halekulani Bowling Club, Budgewoi, NSW. You will coordinate daily operations, ensure compliance with gaming and hospitality regulations, and lead a team to deliver memorable guest experiences.

You’ll manage customer issues, train staff, and maintain risk reports, while fostering long-term customer relationships in a busy entertainment venue within a leading hospitality group.