Full Time Case Manager - Disability and Mental Health

Apply Now; Nambour; On-site; AUD 81,000 - 88,000; Full time

Benefits offered by this job

Salary packaging

Discounts on Health Insurance

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Job summary

Lutheran Services’ Graceville Centre in Nambour, QLD seeks a dedicated Case Manager to deliver comprehensive support for people living with disability and/or mental health concerns. You will work within a multidisciplinary team, applying evidence-based practices to promote independence and wellness.

Role is full-time (Mon-Fri 8:45–4:45) at Graceville Centre, with salary packaging and staff benefits. A strong commitment to client-centered care is essential for success in this dynamic service.

Qualifications

• Tertiary qualification in a relevant Human Services discipline, or current enrolment in a relevant program. Equivalent relevant experience may also be considered.
• Proven experience within the Community Services sector demonstrating strong client-focused and evidence-based practice skills.
• Exceptional interpersonal and communication abilities, with the capacity to build effective, respectful relationships with clients, families, and multidisciplinary teams.
• Strong analytical and decision-making skills, with the ability to assess complex situations and implement practical, evidence-informed solutions.
• Ability to perform effectively in a dynamic, fast-paced environment, managing competing priorities while maintaining service quality and professionalism.
• Proficiency in Microsoft Outlook, Excel, and Word, and confidence using mobile applications to support case management and reporting requirements.
• Must hold and maintain a valid Working with Children Check (Blue Card), NDIS Worker Screening Clearance, and a current Australian Driver’s Licence.

Responsibilities

• Deliver comprehensive case management to support individuals to achieve their goals.
• Apply Evidence-Based Practice principles in the assessment, development, and implementation of person-centered support plans to achieve measurable outcomes.
• Conduct regular reviews of client’s plans, ensuring progress is monitored, documented, and adjusted according to their needs and goals.
• Foster an empowering environment that promotes positive behaviour, skill development, learning, and independence.
• Collaborate and communicate effectively with multidisciplinary teams, families and carers, and community stakeholders to ensure coordinated care.
• Maintain accurate and confidential documentation in compliance with organisational and legal standards.

Skills

Interpersonal abilities

Communication abilities

Analytical skills

Decision‑making

Education

Tertiary qualification in Human Services

Tools

Microsoft Outlook

Excel

Word

Job description

Full Time Case Manager - Disability and Mental Health

Job No: GRACM2622652 Location: Nambour

We are looking for Case Manager - Disability and Mental Health

Role Type: Full Time (Monday to Friday - 8:45am - 4:45pm) Location: Graceville Centre, Nambour - QLD Remuneration: $41.30 - $44.29 ph + Super + Salary packaging + Access to Staff discounts

About The Role:

Located in Nambouron theSunshine Coast, our Graceville Centre provides support to individuals living with a disability and/or mental illness. All Graceville services are conducted by working with individuals in a strength based and recovery focused framework. Graceville Centre operates seven programs that provide support to clients either on site or in their own homes. We are a growing service and regularly have internal opportunities for career growth.

As a Case Manager you will work directly with individuals living with a disability and/or mental health concern, using evidence-based practices to empower to live independently, maintain wellness, and enhance their overall quality of life.

Key Responsibilities:

• Deliver comprehensive case management to support individuals to achieve their goals.
• Apply Evidence-Based Practice principles in the assessment, development, and implementation of person-centered support plans to achieve measurable outcomes.
• Conduct regular reviews of client’s plans, ensuring progress is monitored, documented, and adjusted according to their needs and goals.
• Foster an empowering environment that promotes positive behaviour, skill development, learning, and independence.
• Collaborate and communicate effectively with multidisciplinary teams, families and carers, and community stakeholders to ensure coordinated care.
• Maintain accurate and confidential documentation in compliance with organisational and legal standards.

About You:

The successful applicant will be a highly skilled and qualified professional with demonstrated experience in evidence-based case management and a commitment to empowering individuals living with disability and/or mental illness.

Essential Criteria:

• Tertiary qualification in a relevant Human Services discipline, or current enrolment in a relevant program. Equivalent relevant experience may also be considered.
• Proven experience within the Community Services sector demonstrating strong client-focused and evidence-based practice skills.
• Exceptional interpersonal and communication abilities, with the capacity to build effective, respectful relationships with clients, families, and multidisciplinary teams.
• Strong analytical and decision-making skills, with the ability to assess complex situations and implement practical, evidence-informed solutions.
• Ability to perform effectively in a dynamic, fast-paced environment, managing competing priorities while maintaining service quality and professionalism.
• Proficiency in Microsoft Outlook, Excel, and Word, and confidence using mobile applications to support case management and reporting requirements.
• Must hold and maintain a valid Working with Children Check (Blue Card), NDIS Worker Screening Clearance, and a current Australian Driver’s Licence.

What We Can Offer:

As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression and a professional work environment in an organisation that genuinely cares and values dedication and performance.

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Insurance, Energy, IT & Appliances, Travel & More.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport- Stay active with discounted Gym Memberships for you and your family.
• Ongoing Training & Developmentopportunities to grow your career

Lutheran Services is a not‑for‑profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over 6,000 people each year across more than 25 sites.

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not‑for‑profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not‑for‑profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.