Senior Case Manager - (Empowering Family Connections)

Lutheran Services Australia; Caboolture; On-site; AUD 102,360,000 - 110,139,000; Part time

Benefits offered by this job

Salary packaging

Meal/entertainment benefits

Health and other discounts

Employee assistance program

Fitness and wellbeing program

Training & development

Job summary

Intercept Community Services in Caboolture, QLD is seeking an experienced Senior Case Manager to support young people and families through complex, real-life challenges.

In this part-time role you will deliver end-to-end case management, conduct risk and needs assessments, provide counselling and advocacy, and work with multiple agencies to strengthen family connections, within Lutheran Services Australia’s Intercept program.

Qualifications

• Degree in Human Services, Social Work, Psychology or related field.
• Strong experience in case management within youth, family or community services.
• Ability to manage complex cases using therapeutic and evidence-based approaches.
• Confidence working with multiple stakeholders and high-risk situations.
• Excellent communication, documentation, and organisational skills.
• Current Blue Card, NDIS Worker Screening, and QLD Driver’s Licence.

Responsibilities

• Delivering end-to-end case management for young people and families.
• Conducting risk and needs assessments and developing tailored support plans.
• Providing counselling, mediation, advocacy, and family support.
• Supporting home stability, life skills development, and transitions.
• Working collaboratively with Child Safety, Youth Justice, Health, Education and other stakeholders.
• Facilitating individual and group programs.
• Maintaining accurate case notes, reporting, and data collection.
• Participating in community networks and service development initiatives.

Education

Degree in Human Services, Social Work, Psychology or related field

Job description

We’re looking for an experienced Senior Case Manager (Empowering Family Connections) to join our Intercept Community Services team, supporting young people and their families through complex, real-life challenges.

Location: Caboolture, QLD

Role Type: Part Time | Mon to Thu | 9am - 5pm | 60 hrs fortnight

Remuneration Range: $47.63 - $51.25 ph + Super + Salary Packaging+ Employee discounts

At Intercept Community Services, Empowering Family Connections program is a targeted family support program that works with young people and their families to strengthen connections and support them to prevent entry or re-entry into the child protection system.

What You’ll Be Doing

• Delivering end-to-end case management for young people and families
• Conducting risk and needs assessments and developing tailored support plans
• Providing counselling, mediation, advocacy, and family support
• Supporting home stability, life skills development, and transitions
• Working collaboratively with Child Safety, Youth Justice, Health, Education and other stakeholders
• Facilitating individual and group programs
• Maintaining accurate case notes, reporting, and data collection
• Participating in community networks and service development initiatives

What You’ll Bring

• Degree in Human Services, Social Work, Psychology or related field
• Strong experience in case management within youth, family or community services
• Ability to manage complex cases using therapeutic and evidence-based approaches
• Confidence working with multiple stakeholders and high-risk situations
• Excellent communication, documentation, and organisational skills
• Current Blue Card, NDIS Worker Screening, and QLD Driver’s Licence

Why Choose Us?

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Insurance, Energy, IT & Appliances, Travel & More.
• Employee Assistance Program for wellbeing support.
• Fitness Passport - Stay active with discounted Gym Memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over 6,000 people each year across more than 26 sites.